Customer Service Agent – TLC Worldwide
Location: South Africa.
Department: Customer Service.
Job Type: Permanent.
About the Role
TLC Worldwide is looking for a dedicated Customer Service Agent to support customers, manage bookings, and deliver smooth, enjoyable experiences. In this role, you’ll be the first point of contact, helping customers understand campaign details, resolving queries, and ensuring every interaction is positive and efficient.
About TLC Worldwide
You’ve probably experienced a TLC Worldwide reward without realizing it—whether it was a weekend getaway after opening a bank account, cinema tickets with your grocery shopping, or special experiences with your favourite brands.
For 30 years, TLC Worldwide has been helping global brands increase loyalty, engagement, and customer acquisition through experiential rewards. With 400+ team members across 15 global hubs, TLC blends consumer insight, smart technology (via their COSMOS platform), and a worldwide network of 100,000+ rewards to deliver personalised campaigns at scale.
TLC is known for its fun, creative culture and strong commitment to personal and professional development.
What TLC Offers
A dynamic, collaborative environment with access to global clients
Weekly development webinars through the People Academy
Annual TLC Wellness Week + ongoing wellness initiatives
TLC Culture Club: social events, lunches, and seasonal activities
TLC Gives Back: volunteering days and community outreach
TLC Rise: empowering women in leadership
“Frankies” awards ceremony and internal recognition events
Employee Ownership Programme – everyone receives shares in the company
Key Responsibilities
Act as the main point of contact for customers, responding quickly and professionally.
Understand campaign rules and confidently guide customers through the process.
Manage and coordinate bookings, communicating with suppliers and keeping customers updated.
Work closely with internal teams to ensure smooth campaign delivery.
Maintain accurate records while adhering to data protection guidelines.
Who They’re Looking For
Excellent communication and interpersonal skills
Highly organised, detail-driven, and able to handle multiple tasks
Previous experience in a call centre or sales-driven environment
A proactive problem-solver with a positive, customer-focused attitude
Comfortable working in a fast-paced, constantly evolving environment
TLC recruits people based on values and culture fit. They are committed to creating an inclusive environment where everyone has equal opportunities.
Application Questions (Typical Pre-Screening)
You may be asked to confirm:
Eligibility to work in South Africa without sponsorship
Whether you currently live in the region where the role is based
Your notice period (in weeks)
Native or bilingual proficiency in the local language
Willingness to work mostly office-based
Expected annual salary
You will also be asked to upload your CV and confirm that all information provided is accurate.