Frogfoot Networks (Pty) Ltd.
Customer Service Agent – Johannesburg.
Location: Johannesburg, Gauteng.
Type: Permanent.
Posted: 12 December 2025.
Closing Date: 31 December 2025.
Employment Equity: Position open to EE candidates only.
About the Role
Frogfoot is seeking a Customer Service Agent to join the Customer Experience Department. This position is ideal for someone who enjoys helping people, listens attentively, and provides effective solutions with empathy and professionalism. You’ll need excellent communication skills and a passion for creating positive customer experiences.
Main Responsibilities
Respond promptly and professionally to customer queries via phone, email, chat, and voice.
Maintain a friendly, empathetic, and professional attitude at all times.
Investigate and resolve customer complaints efficiently.
Deliver fast, effective solutions while ensuring a smooth customer experience.
Build customer loyalty by acting as a brand ambassador.
Educate customers about relevant products, services, and solutions.
Keep accurate records of all customer interactions.
Work closely with colleagues and other departments to resolve issues.
Provide feedback to improve customer service processes.
Stay calm, patient, and professional—especially when dealing with difficult customers.
Requirements
Grade 12/Matric.
Customer Service or Contact Centre certification (advantageous).
Technical/telecom short courses (advantageous), e.g.:
CompTIA A+ or N+
Networking fundamentals
Fibre or ISP-related training
Ability to quickly learn product and service details.
1–2 years of experience in customer service (call centre, helpdesk, ISP, or telecom preferred).
Experience handling customer queries across multiple channels.
Familiarity with complaint handling and problem resolution.
Experience working with performance metrics (e.g., CSAT, FCR).
Ability to document interactions and follow structured workflows.
Essential Skills
Strong verbal and written communication.
Active listening and problem-solving abilities.
Customer-focused attitude and professional handling of concerns.
Ability to remain calm and patient in challenging situations.
Accurate documentation and consistent process-following.
Persuasive communication and positive language skills.
Qualities Frogfoot Values
Empathy and a people-first approach.
Proactive problem-solving.
Strong personal and professional integrity.
Adaptability in a fast-paced environment.
Clear and confident communication.
Patience, self-control, and resilience.
Taking ownership of customer issues from start to finish.