Location: Johannesburg
Safair Operations, operating as FlySafair has a vacancy for a Customer Service Agent at our OR Tambo Base in Johannesburg. The successful applicant will report to the Airport Base Manager at OR Tambo International Airport.
Description
Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required
Assist customers when there are flight disruptions and/or cancellations
Handle and safeguard of confidential information
Address any complaints in a professional and timeous manner
Escalate any problematic issues to the Supervisor on duty
Provide professional Customer service at all times.
Requirements:
Grade 12 or equivalent
Airport and ticket sales experience
Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required
Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook)
Excellent understanding of delivering great customer service
Excellent written and verbal command of the English language including proper phone etiquette
Conflict resolution skills.
Personal Attributes:
Punctual
High degree of patience and assertiveness;
Trustworthy, professional and reliable, including dealing with confidential information
Immaculate timekeeping
The ability to work well under pressure;
Practice good time management
Customer focused and service orientated.
Closing Date: 10 June 2026