Location: Johannesburg
Safair Operations, operating as FlySafair has a vacancy for a Call Centre Agent at our Head Office based in Bonearo Park. The successful applicant will report to the Customer Care Centre Manager.
Description
Receive calls from customers / passengers;
Deal with problems such as delays, cancellations etc
Explain processes to customers and assisting them where necessary
Work in a team and longer than normal hours (shift work)
Deal with confidential information;
Communicate with customers both verbally and in writing.
Requirements:
Grade 12 or equivalent (Essential);
Minimum of 1 to 4 Years experience in a Call Centre Environment (Essential)
Travel or relevant qualification (Advantageous)
Excellent communication in English (speak, read and write)
Solid computer literacy
Excellent phone etiquette
No criminal or credit record
Able to work on weekends, public holidays and flexible hours as required
Own transport would be an advantage.
Personal Attributes:
Punctual
Excellent understanding or experience of delivering great customer service to a customer
High degree of patience and assertiveness;
Conflict resolution skills
Immaculate time keeping
Trustworthy, professional and reliable, including dealing with confidential information
The ability to work well under pressure
Practice good time management and willingness to work longer than normal office hours
Remains focused in order to handle objections.
Shifts:
07:00 – 16:00
08:00 – 17:00
09:00 – 18:00
10:00 – 19:00
Includes weekends and public holidays.
Application Guideline:
Email applications will not be accepted;
Preference will be given to members of under-represented designated groups;
Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.
Closing Date: 12 June 2026