Location: Randburg
As a Call Centre Agent (Customer Service Representative), you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in
solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!
The goal of the position is to serve customers in the BPO industry while preserving the confidentiality of the client data they manage and encouraging confidence in their abilities. Serving as the initial point of contact for
clients; taking calls both inbound and outbound in order to, among other things, respond to inquiries from clients, handle product requests, complete client correspondence, handle complaints and claims from clients, and process paperwork as needed.
Experience Essential
● 6 months Customer Service
Skills Essential
● Computer Literacy,
● Excellent English proficiency in speech and writing,
● Multi-Tasking ability,
● Working knowledge of Microsoft Excel, Word and Outlook,
Typing Speed 25wpm,
Experience Preferential
● 12 months contact centre.
Education:
Matric Certificate/NQF L4
Closing Date: 31 July 2025