Location: Johannesburg.
Closing Date: September 25, 2025
Job Summary
TransUnion is seeking a Customer Support Representative to join their team in a remote capacity.
The successful candidate will assist customers with technical problems, resolve customer queries, and recommend solutions.
Key Responsibilities
Customer Support: Respond to customer queries in a timely and accurate manner via phone or email.
Technical Issue Resolution: Identify customer needs, analyze and report product malfunctions, and guide product users through features and functionalities.
Data Management: Update internal databases with information about technical issues and useful discussions with customers.
Requirements
Experience: 1-3 years of experience required.
Qualifications: Matric or equivalent.
Skills: Excellent communication skills, familiarity with help desk software, and ability to work in a remote capacity.
What We Offer
Competitive compensation package
Attractive benefits package, including generous retirement contributions, employee stock purchase plan, and paid time off
Opportunity to work with a global information and insights company
Dynamic and supportive remote work environment
If you’re passionate about delivering exceptional customer support, apply now. Please note that preference will be given to suitably qualified candidates from designated groups in line with the company’s Employment Equity plan and targets.