DHL International (Pty) Ltd. is inviting suitably qualified and experienced candidates to apply for the ACA Agent position based at JNB Gateway in Kempton Park, Gauteng, South Africa.
The opportunity is offered on a permanent, full-time basis within DHL’s Express business. The successful candidate will support customs clearance operations and help ensure that international shipments move through the clearance process without unnecessary delays.
The ACA Agent will be responsible for monitoring shipment clearance queues, following up on outstanding information, managing customs documentation and updating shipment statuses. The position requires someone who understands courier exports and customs procedures.
DHL is looking for candidates with at least two years of experience in Courier Exports and three years of experience in a customs environment. Applicants must also have Grade 12 (Matric) and a Logistics degree.
The salary and application closing date have not been disclosed in the supplied advertisement. Interested candidates should consult the official DHL careers portal for the latest application information.
Qualified candidates are encouraged to submit their applications before the closing date.
What is the ACA Agent opportunity?
The ACA Agent position is an operational role within DHL Express that focuses on customs administration and shipment clearance.
International shipments must comply with customs regulations before they can be released for delivery. The ACA Agent helps manage this process by ensuring that the necessary information and documentation are available and that shipments are processed correctly.
The position forms part of DHL’s customs and clearance operations at JNB Gateway in Kempton Park.
The overall objective is to minimise shipment delays, maintain accurate customs records and support the efficient movement of international shipments through the DHL network.
The successful candidate will play an important role in connecting customers and businesses by helping international shipments move through customs efficiently.
Why could this opportunity be valuable?
Working as an ACA Agent can provide valuable experience in international logistics, customs administration and courier export operations.
Employees in this field develop practical skills in customs documentation, shipment tracking, regulatory compliance and operational coordination.
The position can also strengthen knowledge of international trade procedures and the systems used to manage shipments across borders.
This experience may be useful when pursuing future opportunities in:
- Customs clearance and administration.
- International freight forwarding.
- Courier and express logistics.
- Import and export operations.
- Supply chain management.
- Logistics coordination.
Employers in the logistics industry value professionals who understand customs procedures, can manage shipment documentation accurately and work effectively under operational deadlines.
Quick Overview
Item Details Opportunity ACA Agent Company DHL International (Pty) Ltd. Location JNB Gateway, Kempton Park, Gauteng Closing Date Not specified in the advert Salary/Stipend Not disclosed Employment Type Permanent, Full-time Industry Logistics and Express Courier Services Target Group Candidates with courier export and customs experience Application Method DHL Careers Portal
What will successful candidates do?
The successful candidate will support DHL’s customs clearance operations by monitoring shipments that require additional information or documentation before they can be released.
The role involves working with customs-related systems, responding to shipment holds and ensuring that the necessary clearance procedures are followed. The employee must also understand shipment priorities and work according to flight schedules and operational deadlines.
Accuracy and attention to detail will be important because incorrect or incomplete customs information can delay international shipments and affect customer satisfaction.
Main responsibilities include:
- Monitor customs clearance queues and follow up on shipments with outstanding information.
- Update shipment records from the initial entry hold stage until final release.
- Prioritise shipments according to flight schedules, deadlines and operational requirements.
- Process low-value merchandise (LVM) submissions and respond to customs queries.
- Handle shipments involving Other Government Agencies (OGA), bonds and XS processes.
- Manage shipments that have been declined, released or classified as low-value.
- Maintain accurate customs statuses and ensure that clearance procedures are followed.
- Resolve customer-related shipment issues correctly and efficiently.
- Follow applicable ISO standards and DHL’s global operational procedures.
- Assist colleagues with additional operational duties when required.
Who should apply?
This opportunity is suitable for an experienced logistics or customs professional who understands courier export operations and international shipment clearance.
The ideal candidate should have practical experience working in a customs environment and be comfortable handling documentation, shipment information and clearance-related processes.
Applicants should also demonstrate strong organisational skills, attention to detail and the ability to prioritise tasks according to operational deadlines.
Candidates with previous experience using DHL operational systems may have an advantage.
A Grade 12 certificate and a Logistics degree are required.
Requirements
Applicants must meet the following requirements as stated in the advertisement:
- At least two years of experience in Courier Exports.
- At least three years of experience in a Customs environment.
- Understanding of customs clearance processes.
- Knowledge of DHL operational systems is an advantage.
- Grade 12 (Matric) qualification.
- Logistics degree.
Salary or Stipend
The job advertisement does not disclose the salary or remuneration package.
No additional employee benefits were listed in the advert.
Important Working Conditions
The advertisement provides the following employment information:
- Work location: JNB Gateway, Kempton Park, Gauteng.
- Employment type: Permanent.
- Work arrangement: Full-time.
- Travel requirements: No travel required.
- Business division: DHL Express.
No additional working conditions were specified in the advertisement.
Insider Tip
Insider Tip: When applying for the ACA Agent position, make sure your CV clearly highlights your customs and courier export experience. Include practical examples of handling customs documentation, resolving shipment holds, processing clearance information and working with shipment management systems. If you have used DHL operational systems, mention the specific systems and responsibilities you handled. Your CV should also clearly show your Matric qualification and Logistics degree.
How to Apply
Interested candidates should submit their applications through the official DHL careers website.
Search for the ACA Agent vacancy using reference number AV-389464 and confirm that the position is still accepting applications.
Before submitting your application, ensure that:
- Your CV contains accurate employment and qualification information.
- Your courier export experience is clearly explained.
- Your customs experience is included.
- Your Matric and Logistics qualifications are listed.
- All information submitted is complete and correct.
The advertisement does not specify a closing date or list additional mandatory supporting documents.
Applicants should check the official DHL recruitment portal for the latest application instructions.
Official application website: DHL Careers
Final Thoughts
The DHL ACA Agent vacancy presents an opportunity for experienced customs and courier export professionals who want to work in the international logistics industry.
Candidates with the required experience, Grade 12 certificate and Logistics degree should consider applying. The permanent, full-time position offers exposure to customs clearance operations within an established international logistics company.
Since the advertisement does not provide a closing date, interested applicants should visit the DHL careers portal and check the vacancy status before applying.
Applicants who meet the requirements should submit their application before the closing date.