FirstJob Learner.
Location: Johannesburg.
Type: Part-time.
Job ID: R42675.
Closing Date: 21 November 2025.
Job Overview
The FirstJob Learner position is a developmental role where the learner completes a formal, registered qualification while gaining practical work experience. During this period, the learner will carry out various tasks that support business objectives, including research, analysis, administration, and project-related work. The learner must meet all academic requirements of the qualification, and will also receive additional on-the-job training as needed.
Key Responsibilities
Identify and report potential risks that could increase operational costs
Actively demonstrate cost awareness and understand how personal actions affect expenses
Build knowledge of financial processes and follow required operating standards
Uphold the organisation’s values, service standards, and Treating Customers Fairly (TCF) guidelines during customer interactions
Resolve customer queries and complaints, taking ownership of issues and communicating according to agreed service levels
Gather customer feedback to help improve service delivery
Ensure all product information and advice provided is correct and compliant
Follow improved processes and procedures to support operational efficiency
Maintain high-quality work and follow organisational policies and procedures
Complete accurate activity reports
Look for innovative ways to improve and streamline processes
Support the alignment of business processes with customer service goals
Suggest opportunities for system and process enhancements to line management
Display the shared value of continuous improvement: “I get better and better.”
Work collaboratively with team members to achieve collective goals, embodying “We strengthens me.”
Respect, value, and support the contributions of others
Share helpful information and knowledge with the team
Promote diversity and inclusivity in the workplace
Personal Development
Identify areas for self-improvement and choose development activities accordingly
Create a personal development plan and review it with the team leader
Understand required competencies and skills for personal performance growth
Commit to continuous learning and improvement
Additional Information
Applications must be submitted before 21 November 2025
All appointments support the FirstRand Group Employment Equity Plan
Candidates with disabilities may disclose this voluntarily; information remains confidential unless required by law