(FNB) is recruiting for a Call Centre Agent position in Randburg, Gauteng. The opportunity is within FNB Commercial National Sales and Service.
This is a full-time position focused on customer service, query resolution and maintaining strong relationships with customers. The successful candidate will handle customer enquiries across phone, email and live chat, while also following up on outstanding matters.
FNB is looking for candidates who are analytical, detail-oriented and strong communicators. Applicants must have at least Matric/Grade 12, an NQF Level 5 qualification, and a minimum of one year of Call Centre or Customer Service experience within the financial services industry.
The advertisement does not disclose a salary or remuneration amount for this position. It does, however, indicate that employees will have access to an innovative work environment, professional growth opportunities and collaborative teams.
The closing date is 10 August 2026. With the application deadline approaching, interested candidates should submit their applications as soon as possible.
Qualified candidates are encouraged to submit their applications before the closing date.
What is the Call Centre Agent opportunity?
The Call Centre Agent position is a customer-facing role within FNB Commercial National Sales and Service. The employee will serve as an important point of contact for customers who need assistance with queries, complaints, documentation and other service-related matters.
The role exists to ensure that customer requests are handled efficiently and resolved as fully as possible. This includes responding through different communication channels and coordinating with other stakeholders when a query cannot be resolved immediately.
The successful employee will also contribute to service standards, risk management, compliance and customer relationship management. The position therefore combines communication skills with administrative accuracy, problem-solving and an understanding of financial services.
Why could this opportunity be valuable?
Working in a financial-services call centre can help employees strengthen their customer service, communication, problem-solving and complaint-resolution skills.
The position can also provide practical experience in handling customer information, identifying potential risks, following service-level requirements and working within governance and compliance processes.
These skills can be useful across banking, insurance, financial services, telecommunications, retail, customer experience and other service-driven industries. Call-centre experience within financial services can also provide a foundation for future customer-service, sales, operations and relationship-management opportunities.
Quick Overview
Item Details Opportunity Call Centre Agent Company FNB Location Randburg Closing Date 10 August 2026 Salary/Stipend Not disclosed Employment Type Full time Industry Financial Services / Banking Target Group Candidates meeting the advertised qualifications and experience Application Method Online application
What will successful candidates do?
The successful candidate will be responsible for helping customers resolve queries while maintaining a high standard of service. The role involves communicating with customers through several channels and taking ownership of issues until they are resolved or appropriately escalated.
The employee will also need to work according to established schedules, service-level requirements and governance standards. Where another stakeholder is responsible for resolving an issue, the agent will be expected to follow up and keep the customer informed.
The position also involves identifying potential risks, escalating problems and handling customer dissatisfaction professionally. Teamwork and consistent service delivery will be important parts of the role.
Main responsibilities include:
• Respond to customer enquiries through telephone, email and live-chat channels.
• Take ownership of customer complaints and work towards appropriate resolutions.
• Provide solutions that meet relevant service-level requirements.
• Follow up on customer queries that require assistance from other stakeholders.
• Make operational outbound calls when additional documentation or information is required.
• Identify and escalate potential risks and problems for further investigation.
• Follow established governance, compliance and operational procedures.
• Maintain professional customer relationships and contribute to service excellence.
• Work according to assigned schedules and planned activities.
• Provide feedback and contribute to improving the customer service experience.
• Work collaboratively with colleagues and support team objectives.
Who should apply?
This opportunity is suited to candidates who have experience working directly with customers, particularly within the financial-services sector. Applicants should be comfortable communicating with customers, investigating queries and taking responsibility for resolving problems.
The ideal candidate should also be analytical and detail-oriented, with strong communication abilities. Previous experience in a financial-services call centre or customer-service environment is specifically required.
The advert does not list any specific professional licence or additional certification beyond the stated NQF qualification.
Requirements
Candidates must meet the following requirements listed in the advertisement:
• A minimum of Matric/Grade 12.
• An NQF Level 5 qualification.
• At least one year of Call Centre or Customer Service experience within the Financial Services industry.
• Strong communication skills.
• Analytical ability.
• Attention to detail.
Salary or Stipend
The job advertisement does not disclose the salary or remuneration package for the Call Centre Agent position.
The advert states that employees will have access to an innovative work environment, opportunities for personal and professional growth, and collaborative teams. It does not provide a specific benefits package or monetary allowance.
Important Working Conditions
The position is advertised as full time and is based in Randburg.
The advert states that successful candidates must adhere to schedules and perform assigned work. It does not specify shift patterns, weekend requirements, hybrid or remote working arrangements, travel requirements or a driver’s licence.
No additional working conditions were specified in the advertisement.
Insider Tip
Insider Tip: Candidates should tailor their CV to highlight measurable customer-service experience, particularly experience handling complaints, resolving queries, working with financial products or services, and communicating through telephone, email or digital channels. If you have worked with service-level agreements, compliance procedures, risk escalation or customer documentation, make those responsibilities clear because they closely relate to the duties advertised for this role.
How to Apply
Interested candidates should apply online through the FNB careers application process for the Call Centre Agent vacancy in Randburg.
Applicants should ensure that their application information is complete and accurately reflects their qualifications and relevant financial-services customer-service experience.
The closing date is 10 August 2026. The advertisement specifically notes that applications will not be accepted from the closing date onwards, so candidates should submit their applications before the deadline.
No specific additional documents are listed in the advertisement.
Final Thoughts
This vacancy could suit candidates with Matric, an NQF Level 5 qualification and at least one year of financial-services call-centre or customer-service experience.
The role offers an opportunity to build practical experience in customer relationship management, complaint resolution, communication, compliance, risk identification and financial-services operations.
Candidates interested in the position should note that the application deadline is 10 August 2026 and submit their applications before the closing date.
Applicants who meet the requirements should submit their application before the closing date.