Granting Clerk – Ok Furniture (SHO250811-2)
Closing Date: 20 August 2025
Contract Type: Fixed-Term
Location: Edenvale, Gauteng, South Africa
Purpose of the Role
Ok Furniture is looking for a motivated and customer-oriented Granting Clerk to serve as the main contact point for both new and existing customers.
The role involves managing large volumes of inbound and outbound calls, addressing inquiries, resolving complaints, and delivering outstanding service.
The ideal candidate will have excellent communication skills, a customer-first mindset, and the ability to thrive in a fast-paced environment.
Key Responsibilities
Handle high volumes of calls efficiently, ensuring customer satisfaction in every interaction.
Detect and report potential fraudulent numbers or suspicious information.
Follow set scripts and guidelines when engaging with customers on various topics.
Verify customer details, investigate problems, and provide timely solutions.
Build strong customer relationships by going the extra mile to meet and exceed expectations.
Keep accurate, detailed call records in the call centre system.
Consistently meet performance targets and quotas.
Minimum Requirements
Matric (Grade 12).
Experience & Skills
Previous customer service experience, preferably in a call centre.
Proven ability to meet or exceed performance goals and maintain high customer satisfaction.
Strong phone and verbal communication skills, with active listening and empathy.
Familiarity with UCS systems is an advantage (or willingness to learn).
Excellent multitasking, prioritisation, and time management skills.
Adaptability to different customer personalities and needs.
Customer-focused, cooperative, and committed to exceptional service delivery.