Operations Coordinator – Marketplace Operations (Grocery & Retail).
📍 Location: Randburg, South Africa.
💼 Department: Local Operations | Marketplace Operations.
🔗 Company: Uber.
About the Role
Uber is on a mission to build the world’s most reliable marketplace for on-demand delivery in grocery and retail.
As an Operations Coordinator, you will play a vital role in managing and scaling a specialized delivery fleet, ensuring high-quality service for premium partners.
Key Responsibilities
Courier Lifecycle Management: Oversee the end-to-end courier process (onboarding to offboarding) while maintaining compliance and service quality.
Process Improvement: Design and manage scalable systems to uphold fleet standards.
Stakeholder Engagement: Build and maintain strong relationships with fleet partners to ensure long-term success.
Performance Monitoring: Track and analyse performance metrics to balance supply and demand and ensure smooth daily operations.
Requirements
Minimum 2 years of professional experience, ideally in operations, startups, eCommerce, retail, or B2C platforms.
Strong analytical skills with proficiency in Google Sheets/Excel (SQL knowledge or interest in learning is an advantage).
Proven ability to work cross-functionally and manage multiple stakeholders effectively.
Preferred Qualifications
Experience working with fleets in the retail sector is highly advantageous.
Why Join Uber?
At Uber, bold ideas fuel innovation and real-world impact. You’ll work in a fast-paced environment that values collaboration, growth, and progress.
Note: Uber encourages office collaboration. Employees are expected to spend at least 50% of their time in-office, unless otherwise approved.
Diversity & Inclusion
Uber is proud to be an equal opportunity employer, committed to fostering an inclusive workplace for all.