Coordinator – Order Fulfilment (Customer Operations).
Location: Roodepoort, Gauteng, South Africa.
Role Purpose:
The role is focused on managing and processing customer service orders to ensure timely delivery within SLA while maintaining a positive customer experience.
The Coordinator acts as the main point of contact between Supersonic, third-party partners, and the customer, ensuring smooth order workflows, resolving issues, and preventing cancellations caused by fulfilment delays.
Key Responsibilities:
Manage and process technology orders from initiation to completion, ensuring SLA compliance.
Handle emails, tickets, and tasks assigned.
Accurately capture and update order details across systems and portals.
Identify and correct order errors promptly to ensure efficiency.
Provide administrative support to sales teams, ensuring performance and service standards are met.
Maintain accurate order records on business systems.
Deliver customer support through phone, email, chat, or social media.
Communicate effectively with customers, addressing inquiries and resolving concerns.
Prepare reports and provide updates to the Team Leader.
Assist with escalations and ensure effective resolutions.
Anticipate fulfilment challenges and take proactive steps to avoid customer cancellations.
Behavioral Attributes:
Strong organizational and time management abilities.
High attention to detail with strong problem-solving skills.
Excellent communication and interpersonal skills, with a customer-first mindset.
Ability to work independently and within a team.
Resilient, adaptable, and able to perform under pressure.
Service-driven and solution-oriented.
Qualifications & Experience:
At least a 1-year diploma in a relevant field.
Fluency in English.
Minimum of 3 years’ experience in order fulfilment, sales support, or customer service.
Telecommunications or ISP industry experience preferred.
Familiarity with order processing systems and sales processes.
Work Conditions:
Ability to work under pressure, especially during peak times.
On-site role in a 24/7 environment (office-based).
Job Details:
Job ID: 6491
Category: MTN Level 2
Posted: 18 September 2025
Closing Date: 26 September 2025
Location: MTN SA Innovation Centre