Job Title: Receptionist – Fourways
Company: Intercare Group South Africa
Location: Fourways, Sandton, Gauteng
Job Type: Permanent
Posted: 11 July 2025
Closing Date: 16 July 2025
Division: Primary Care
Business Unit: Intercare Fourways Medical & Dental Centre
Industry: Medical Practice
Experience Level: Entry Level
Functional Area: Customer Service
About the Role
Intercare Fourways is hiring a Receptionist to deliver friendly and professional front-desk service. The role supports the patient administration journey—from appointment booking and check-in to payment—ensuring patients feel welcome and well-assisted at every step.
Key Responsibilities
Answer calls efficiently and professionally
Assist patients with completing forms and ensure accurate documentation
Handle bookings, arrivals, and payments on the system
Guide patients to the correct departments and practitioners
Maintain a tidy and organized reception area
Ensure confidentiality in line with POPIA regulations
Refer urgent/emergency cases to the nurse’s station as per protocol
Help patients with billing questions and escalate complex queries
Collect payments (co-payments and balances) according to company policies
Perform daily cash-ups and banking in line with procedures
Minimum Requirements
Grade 12 (Matric)
Previous reception or customer service experience (advantageous)
Computer literate
Experience with GoodX system (beneficial but not required)
Ideal Candidate Profile
Friendly, professional, and patient-focused
Strong communication and multitasking abilities
Reliable, organized, and detail-oriented
Able to uphold Intercare’s values of People-centredness, Integrity, Inclusivity, Excellence, and Innovation