Location: Johannesburg
Description:
Receive all visitors in a friendly and professional manner and promptly notify the relevant person. Answer the telephone in a professional manner and transfer calls correctly.
Responsibilities:
Greet and welcome visitors, clients, and employees in a professional manner
To answer external calls within 3 rings using the standard greeting.
All messages must be relayed promptly via
e-mail or hand delivered to the correct person using the message standard template.
To provide correct and accurate directions to the office.
Ensure that internal telephone list is kept up
to date with accurate information at all times and according to the SLA.
Transfer telephone calls to the correct extensions at all times.
Attend to visitors in a prompt, professional and friendly manner.
Ensure general tidiness of the reception and waiting area.
Requirements
Matric
Customer Service experience and administration
A telephonist certificate
Skills, Abilities and Job Related Knowledge:
MS Office
Knowledge of the telephone system
Excellent customer relations and people skills
Ability to plan, organise and control own work effort Ability to work under pressure
Good communication skills
Well-groomed and presentable
Good Timekeeping Skills
Attention to Detail
Essential Competencies:
Ability to communicate effectively with all levels of staff, contractors and management.
Taking prompt action to accomplish objectives.
Must be reliable and approachable
Must be friendly, polite and helpful when dealing with customers
Closing Date: 19 January 2025