INTRODUCTION
If you are looking for an entry-level opportunity in customer service and administration, this Receptionist – Switchboard Operator position could be a good fit. The role is based in Sandton, Gauteng, and offers permanent employment.
The successful applicant will be the first point of contact for visitors and callers, helping to ensure professional communication and excellent customer service. Applicants should have Grade 12 and relevant switchboard and receptionist experience.
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QUICK FACTS
– Closing Date: 17 August 2026
– Salary/Stipend: Not stated
– Location: Sandton, Gauteng
– Minimum Requirements: Grade 12 and 2–3 years of switchboard and receptionist experience
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ABOUT THE OPPORTUNITY
Pepkor Lifestyle is recruiting a Receptionist – Switchboard Operator for its Customer Resolution Centre within the Call Centre business unit.
This is a permanent position. The successful candidate will manage incoming calls, welcome visitors, maintain reception services, support administrative functions, and help ensure smooth communication throughout the organisation.
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WHO SHOULD APPLY
– Grade 12 (Matric)
– 2–3 years of switchboard and receptionist experience
– Proven experience in a receptionist or switchboard operator role
– Strong communication skills, both verbal and written
– Proficiency in using multi-line telephone systems
– Good knowledge of office software
– Strong customer service skills
– Good organisational and time-management skills
– Ability to multitask in a busy environment
– Strong attention to detail
– Active listening skills
– Self-management skills
– Customer service orientation
– Ability to build relationships
– Problem-solving skills
– Query handling ability
– Good telephone etiquette
– Ability to work under pressure
– Professional attitude
Added advantage:
– Experience in a corporate or professional services environment
– Basic knowledge of telecommunications systems
– Familiarity with CRM systems or similar tools
– Additional language skills
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PROGRAMME / JOB BENEFITS
– Permanent employment
– Opportunity to work in a customer service and administrative environment
– Practical experience in reception and switchboard operations
– Exposure to a professional corporate workplace
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WHAT YOU WILL GAIN
This opportunity can help you gain experience in:
– Managing switchboard and incoming calls
– Reception and front-desk administration
– Customer service and visitor assistance
– Meeting room scheduling and coordination
– Administrative support
– Handling customer queries professionally
– Working in a corporate customer service environment
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KEY DUTIES / RESPONSIBILITIES
– Receive, answer and redirect incoming calls
– Welcome, assist and direct visitors
– Perform receptionist and clerical duties
– Deliver customer-focused service
– Maintain and operate the switchboard
– Troubleshoot switchboard issues where necessary
– Handle enquiries and resolve customer issues
– Schedule meeting rooms for staff
– Keep the reception area clean and organised
– Work with administrative staff to support daily operations
– Demonstrate effective teamwork and self-management
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LOCATIONS AND REFERENCE NUMBERS
Gauteng
– Sandton
Reference number: Not provided
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HOW TO APPLY
1. Prepare your updated CV and any supporting documents requested during the application process.
2. Ensure your qualifications and experience meet the minimum requirements.
3. Submit your application through the Pepkor Lifestyle careers portal.
4. Complete all required application information before submitting.
5. Submit your application before 17 August 2026.
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IMPORTANT NOTES
– Closing date: 17 August 2026
– This is a permanent position.
– The vacancy is based in Sandton, Gauteng.
– Applicants should ensure their application is submitted before the closing date.
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FINAL WORD
If you meet the minimum requirements and have receptionist or switchboard experience, this is an opportunity to apply for a permanent role in a professional customer service environment. Make sure your application is submitted before 17 August 2026.