Mercedes-Benz Financial Services South Africa (MBFS SA) is recruiting for an Administrator: Maturities to join its Operations team. The position is based at MBSA Place, 210 Aramist Avenue, Pretoria.
This is a full-time permanent opportunity for candidates who enjoy customer service, administration, stakeholder management, and financial services operations.
The successful candidate will manage the end-of-term process for Agility customers, ensuring vehicle returns, inspections, settlements, and customer communication are completed efficiently while protecting the company’s financial interests.
The ideal applicant will have experience within the financial services, banking, or insurance industry, possess strong organisational and communication skills, and be comfortable working with customers and multiple stakeholders.
The job advertisement does not disclose the salary package. Applications close on 11 August 2026.
Qualified candidates are encouraged to submit their applications before the closing date.
What is the Administrator: Maturities opportunity?
The Administrator: Maturities role focuses on supporting customers whose vehicle finance agreements are reaching the end of their contract period. The successful candidate becomes the central point of contact throughout the maturity process, ensuring customers understand their available options and contractual responsibilities.
The position forms part of the Operations department within Mercedes-Benz Financial Services South Africa. It exists to coordinate vehicle inspections, dealership processes, customer communication, billing, and dispute resolution while ensuring compliance with company policies and financial regulations.
By managing these activities efficiently, the employee contributes to excellent customer service, operational efficiency, and the protection of the company’s financial interests.
Why could this opportunity be valuable?
This role offers valuable experience in financial services administration, customer relationship management, vehicle finance operations, and stakeholder coordination.
Employees develop practical skills in problem-solving, negotiation, conflict management, compliance, administration, and customer communication while working with dealerships, inspection partners, and internal business teams.
The experience gained can support future careers within banking, financial services, insurance, collections, leasing, operations management, customer service, and asset finance.
Employers value professionals with experience managing customer portfolios, handling regulated financial processes, and coordinating multiple stakeholders while maintaining excellent service standards.
Quick Overview
Item Details Opportunity Administrator: Maturities Company Mercedes-Benz Financial Services South Africa (Pty) Ltd Location Pretoria, MBSA Place, 210 Aramist Avenue Closing Date 11 August 2026 Salary/Stipend Not disclosed Employment Type Full-time Industry Financial Services / Vehicle Finance Target Group Candidates meeting the advertised qualifications and experience Application Method Apply online through the Mercedes-Benz Careers website
What will successful candidates do?
The successful employee will oversee every stage of the customer maturity journey, ensuring that contract-end activities are completed accurately and efficiently. This includes maintaining regular communication with customers, coordinating inspections, working with dealerships, and resolving issues that may arise before contracts are finalised.
The role also requires close collaboration with internal teams and external partners to ensure inspections, vehicle returns, billing, and customer queries are handled professionally. Maintaining accurate records and supporting continuous improvements within the maturity process are also key parts of the position.
Main responsibilities include:
- Manage the complete end-of-term process for Agility customers.
- Communicate with customers about contract-end options and requirements.
- Coordinate voluntary and final vehicle inspections with DEKRA.
- Work with Mercedes-Benz dealerships during vehicle returns and grounding.
- Review inspection reports and explain outcomes to customers.
- Process excess mileage, vehicle damage, and other end-of-term charges.
- Resolve customer queries, disputes, complaints, and escalations.
- Maintain accurate customer and operational records.
- Build effective relationships with internal teams and external stakeholders.
- Participate in process improvement initiatives.
- Perform administrative duties, including reporting and fee or charge adjustments where required.
Who should apply?
This opportunity is suited to applicants with previous experience in the financial services, banking, or insurance sector who enjoy working with customers and managing administrative processes.
Candidates should have a Matric qualification together with relevant industry experience. Experience within a legal or collections environment in financial services will be beneficial.
Strong communication, planning, negotiation, interpersonal, organisational, and computer skills are important, together with a customer-focused approach and the ability to solve problems effectively. NCA, FICA, or FAIS accreditation will be advantageous.
Requirements
Applicants should meet the following requirements:
- Matric / Grade 12 plus relevant experience.
- Two to three years’ work experience in the financial services, banking, or insurance industry.
- Experience in a Financial Services Legal and Collections environment is advantageous.
- Knowledge and understanding of asset-based finance.
- Understanding of litigation processes and legislation governing asset-based finance products.
- Assertiveness.
- Conflict management skills.
- Planning and organisational skills.
- Ability to work effectively within a team.
- Adaptability.
- Good verbal and written communication skills.
- Business acumen.
- Problem-solving skills.
- Negotiation skills.
- Interpersonal skills.
- Computer literacy (MS Office).
- Customer-oriented approach.
- Positive and proactive attitude.
- NCA, FICA, and FAIS accreditation is advantageous.
Salary or Stipend
The job advertisement does not disclose the salary or remuneration package.
The advert lists possible employee benefits, including employee discounts, employee events, possible employee mobile phone benefits, and health measures.
Important Working Conditions
The position is a full-time office-based role located at MBSA Place, 210 Aramist Avenue, Pretoria.
Shortlisted candidates should be willing to participate in an Assessment Centre as part of the recruitment process.
Foreign nationals must qualify for a valid work visa or permit in accordance with the Immigration Act.
Insider Tip
Insider Tip: Tailor your CV to highlight experience in customer service, financial administration, banking, leasing, insurance, or collections. During interviews, be prepared to explain how you have handled customer disputes, managed multiple stakeholders, prioritised administrative tasks, and maintained accuracy while working under deadlines.
How to Apply
Applications must be submitted online through the Mercedes-Benz Careers Website
The closing date for applications is 11 August 2026.
Applicants should ensure all information provided in their online application is complete and accurate before submitting. The advert notes that CVs sent via email will not be considered.
Final Thoughts
This opportunity is well suited to experienced administration professionals looking to build or grow a career within the financial services and vehicle finance sector.
The position provides valuable exposure to customer relationship management, operations, compliance, and stakeholder coordination within one of South Africa’s leading automotive financial services companies.
Interested candidates should prepare their applications as soon as possible because the application window closes on 11 August 2026.
Applicants who meet the requirements should submit their application before the closing date.