Retentions Agent – Insurance (Rosebank, Johannesburg).
Closing Date: 15 October 2025.
About the Role
We’re seeking energetic and driven Retentions Agents to join our Insurance Call Centre team in Rosebank.
As part of a global smart mobility tech leader with over 1.7 million subscribers in 23 countries, you’ll be responsible for handling client cancellations, understanding their reasons, and offering effective solutions to retain their business.
Key Responsibilities
Manage client enquiries via inbound calls and email.
Make outbound calls to clients with expiring or unpaid contracts.
Contact customers intending to cancel, identify their reasons, and attempt to retain them.
Build trust through proactive and professional communication.
Apply tailored solutions and alternatives to encourage contract continuation.
Consistently meet and exceed monthly retention targets.
Uphold the Cartrack Insurance brand by delivering excellent service and reassurance.
Requirements
Minimum 2 years’ retention experience in a Call Centre.
Strong background in customer service.
Grade 12 qualification and RE5 certification.
Excellent spoken English and professional phone manner.
Computer literacy and comfort with technology.
Positive, energetic team player with a proactive attitude.
What’s on Offer
Permanent role with basic salary, benefits, and commission.
Opportunity to grow within a world-leading smart mobility company.