The Sanlam Group is inviting applications for a Client Services Administrator Learnership based in Johannesburg, Gauteng. This opportunity is designed for young South Africans looking to gain practical workplace experience in the financial services sector.
The position is offered as a 12-month learnership contract, combining structured workplace learning, coaching, mentoring, and hands-on administrative experience. Successful applicants will receive a monthly stipend, although the amount has not been disclosed.
The main purpose of the role is to support client service operations by assisting customers with enquiries, processing administrative requests, maintaining accurate records, and providing service across multiple communication channels.
This opportunity is best suited to unemployed South African matriculants who are eager to build a career in customer service and administration within the financial services industry. The advertisement does not specify a closing date for applications.
Qualified candidates are encouraged to submit their applications before the closing date.
What is the Client Services Administrator opportunity?
This learnership provides participants with practical experience in client service administration within Sanlam Developing Markets, which forms part of the Sanlam Group’s retail financial services business.
The role exists to support customers by responding to enquiries, processing policy-related requests, updating customer records, and ensuring administrative processes are completed accurately and efficiently.
Successful learners will contribute to delivering quality customer service while gaining exposure to business systems, operational processes, and the day-to-day functions of a large financial services organisation. Throughout the programme, participants will receive coaching, mentoring, workplace training, and practical assessments that prepare them for future employment.
Why could this opportunity be valuable?
This learnership helps participants develop valuable workplace skills including customer service, administrative support, record management, communication, data capturing, and document processing.
Learners also gain practical experience working with business systems, handling customer interactions, maintaining databases, and following organisational procedures within a professional corporate environment.
These transferable skills are highly valued across industries such as banking, insurance, healthcare, retail, telecommunications, government, and business administration. Employers often seek candidates who have proven experience delivering customer service, managing administrative tasks, and working accurately under established service standards.
Quick Overview
Item Details Opportunity Client Services Administrator Learnership Company Sanlam Group (Sanlam Developing Markets) Location Johannesburg, Gauteng Closing Date Not specified Salary/Stipend Monthly stipend (amount not disclosed) Employment Type 12-month Learnership Contract Industry Financial Services Target Group Unemployed South African citizens aged 18–35 with Matric Application Method Apply through the official Sanlam recruitment process
What will successful candidates do?
Successful learners will become part of a client service team responsible for assisting customers and supporting essential administrative functions. They will gain practical exposure to customer communication, policy administration, record management, and claims support while learning how financial service operations function.
The programme combines workplace learning with formal assessments, allowing learners to build confidence in handling customer enquiries, maintaining accurate records, and meeting service delivery standards. Participants will also complete workplace logbooks and receive ongoing coaching throughout the programme.
Main responsibilities include:
- Respond to customer enquiries received through telephone, email, and WhatsApp.
- Maintain accurate customer information by capturing and updating records on company systems.
- Assist with policy administration, document processing, and routing requests to the appropriate teams.
- Support claims administration by following up on outstanding documentation and keeping clients informed of progress.
Who should apply?
This opportunity is suitable for unemployed South African matriculants who are looking to begin a career in customer service and administration within the financial services sector.
Applicants should have a Grade 12 qualification together with strong communication, organisational, and administrative abilities. Basic data handling, record keeping, filing, and transaction processing skills will be beneficial.
Previous work experience is not required, making this an ideal opportunity for school leavers and first-time job seekers. No professional licences or certifications are mentioned in the advertisement.
Requirements
Applicants must meet the following requirements:
- Be a South African citizen.
- Be unemployed.
- Be between 18 and 35 years of age.
- Have not previously completed a learnership.
- Be willing to commit to the full 12-month programme.
- Hold a Grade 12 (Matric) qualification.
- Have knowledge of data collection and analysis.
- Be able to process transactions and perform simple calculations.
- Have record keeping, filing, and database maintenance skills.
Salary or Stipend
Successful learners will receive a monthly stipend during the 12-month learnership programme. The advertisement does not disclose the stipend amount.
No additional employee benefits were listed in the advert.
Important Working Conditions
The learnership is based in Johannesburg, Gauteng and runs for a 12-month contract period.
Participants will complete workplace-based learning, practical training, assessments, logbooks, coaching, and mentoring while carrying out assigned duties.
No additional working conditions were specified in the advertisement.
Insider Tip
Insider Tip: Tailor your CV to highlight customer service, communication, computer literacy, administrative tasks, record keeping, and any school or volunteer activities where you demonstrated responsibility and teamwork. During interviews, be prepared to explain why you want to build a career in financial services and how you manage customer interactions professionally.
How to Apply
Interested applicants should submit their application through the official Sanlam recruitment process.
The advertisement does not specify a closing date, so candidates are encouraged to apply as soon as possible.
Before submitting your application, ensure that all information is accurate and complete. The advert does not mention any specific supporting documents.
Final Thoughts
This learnership is an excellent opportunity for unemployed matriculants who want to gain valuable experience in customer service and administration within the financial services industry.
Participants will receive structured workplace training, mentoring, practical experience, and exposure to a leading South African financial services organisation while earning a monthly stipend.
As no closing date has been provided, interested candidates should apply as early as possible.
Applicants who meet the requirements should submit their application before the closing date.