Location Gauteng
Description
On the Dot a division of Novus Holdings is looking to appoint a dynamic and energetic individual to assume responsibility as Service Centre Agent. The position will be based in their offices in Ormonde.
Duties and Responsibilities:
● Inbound and outbound calls
● Handling publisher complaints and queries
● Handling Customer queries and complaints
● Data importing, compiling print orders and communicate to all relevant people.
● Data Cleaning
● Analysing various types of data
● Problem solving
● Contribute to a positive customer experience by providing quick and accurate responses
● Should be able to work together in a team or with different teams.
Requirements
● Proficient in relevant software packages and applications
● Basic data analytical skills
● Proficient in MS Excel
● Experience Requirements
● At least 4 years’ experience in a Customer Service role or in a call centre environment
General administration skills
● Customer handling experience especially difficult customers
● Ability to follow instructions and procedures
● Proficient in relevant software packages and applications
● Basic data analytical skills
Closing Date: 14 July 2025