Location: Johannesburg
Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with
regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
About:
Enhances customer’s experience through the provision of excellent service, efficient and professional handling of support queries and requests with the aim of retaining existing customers.
Description
Accountability: Operations Management
• Adhere to standard operating procedures (SOPs) within the area of accountability.
• Answer Inbound calls and respond to written queries timeously
• Identify and prioritize customer experience breakdown points based on customers’ expectations, breakdown severity and business impact, using customer measurement feedback (NPS scores)
• Perform detailed analytics in order to identify root course pain points that are impacting customer experience delivery and take actions necessary to address these.
• Identify and recommend new innovative
ways of achieving positive feedback on quality product knowledge experience.
• Participate in cross-functional working groups with the aim of identifying customer
experience improvement solutions for identified and impacted business areas.
• Record and report on transactional activities on workflow to provide timely and accurate information.
Accountability: Finance
• Adhere to specified policies, standards and procedures to prevent and avoid loss events.
• Eliminate time and effort spent on
distracting activities and other unproductive behavior in order to adhere to schedule and to make productive use of the time allocated to execute tasks.
Education
● Higher Certificate (Required)
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable
candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Closing Date: 17 September 2025