Service Desk Administrator (3-Month Contract).
Company: Signature Cosmetics.
Location: Edenvale, Gauteng.
Type: Contract (3 months) | Entry Level.
Posted: 17 September 2025.
Closing Date: 30 September 2025.
About the Role
Signature Cosmetics is seeking a Service Desk Administrator to join the IT and Service Desk division.
The role involves providing first-line technical support, resolving service desk incidents, maintaining IT systems, and ensuring efficient service delivery in line with SLAs.
Key Responsibilities
Follow internal policies and processes to minimize business disruptions.
Provide first-line technical support, escalating or re-routing queries when needed.
Log and manage service desk incidents according to standards.
Ensure incidents and requests are resolved accurately and within SLA timeframes.
Provide feedback to customers on unresolved incidents and escalations.
Assist with setting up workstations, routers, printers, and related software.
Support desktop, laptop, server, and network devices with troubleshooting and maintenance.
Participate in incident management, system changes, disaster recovery, and IT projects.
Share knowledge and solutions with team members to improve efficiency.
Manage stakeholder communication and maintain strong customer relationships.
Provide admin and technical support to the IT department.
Ensure a safe and clean working environment.
Requirements
Matric (Grade 12) – Essential.
IT certificates – Advantageous.
IT Degree (BCom, BSc) or equivalent – Advantageous.
Minimum 2 years’ experience as a Service Desk or Help Desk Administrator.
Proven experience supporting desktops, laptops, and POS systems.
Retail IT support experience – Advantageous.