Location: Midrand
Description
Are you a driven, service-oriented individual with a passion for delivering exceptional customer experiences? Blue Label Connect is seeking a dedicated Services Call Centre Administrator to join our dynamic team.
Responsibilities
● Handle and log all first-line customer and stakeholder enquiries using internal systems.
● Conduct outbound calls to follow up on feedback and service matters.
● Engage customers with empathy and
professionalism across multiple communication channels.
● Ensure accurate data capture and timely resolution of queries.
● Provide feedback and support to clients and service providers.
● Meet service KPIs including turnaround times, productivity, and quality standards.
● Identify upselling opportunities and retain customers through informed conversations.
● Escalate and follow up on incidents to ensure resolution.
● Deliver performance reports and insights to line managers.
Competencies
● Strong verbal and written communication skills.
● Excellent customer service and active listening skills.
● Computer literate with the ability to navigate multiple systems.
● Ability to multitask, prioritize and work under pressure.
● A collaborative team player with problem-solving abilities.
● Willingness to work flexible hours if needed.
Requirements
● Matric certificate (essential).
1–2 years of experience in an inbound/outbound contact centre.
● At least 6 months in a customer service role.
● Willingness to work flexible hours if needed.