Location: Pretoria
Industry: FMCG & Supply Management
Job category: FMCG, Retail, Wholesale, and Supply Chain
Contract: Permanent
EE position: Yes
About our company
Introduction
To deliver service excellence through efficient customer service, point of sale (POS) operational activities, and merchandising in store that leads to a positive customer experience.
Objectives:
To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
To maintain high levels of accuracy when
scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
To ensure the safe handling of cash at all times.
To proactively promote the Clicks’ clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
To make customers aware of promotions in order to positively affect sales and to ensure customers “feel good and pay less”.
To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Knowledge:
Basic maths calculations
Retail/FMCG background and understanding of merchandising and promotions principles
Understanding of stock management procedures
Knowledge of customer service excellence
Competencies:
Relating and networking
Following instructions and procedures
Delivering Results and Meeting Customer Expectations
Desirable:
▪︎ Working with people
▪︎ Persuading and Influencing
▪︎ Planning and Organising
▪︎ Coping with Pressures and Setbacks
Experience:
Desirable: experience in a customer facing role within a retail/FMCG store operations environment
Education:
Essential: Grade 12
Desirable: Maths 50% and English 50% at Grade 12 level
Closing Date: 03 September 2025