A permanent Specialist: Application position is available in Kempton Park, Gauteng, for an experienced IT professional with a background in airline systems and application-focused business analysis.
The role requires a Bachelor’s degree in Information Systems or a related field at NQF Level 7, along with at least three years of IT experience in the airline industry and three to five years of experience as a business analyst focusing on applications.
QUICK FACTS
- Closing Date: 30 September 2026
- Location: Kempton Park, Gauteng, South Africa
- Job Type: Permanent
- Minimum Requirements: Bachelor’s degree in Information Systems and/or related field at NQF Level 7; at least 3 years of IT experience in an airline industry; 3–5 years of previous experience as a business analyst with a focus on applications.
ABOUT THE OPPORTUNITY
The Specialist: Application role involves analysing business and information needs to support the design, testing and implementation of new or changed developments.
The successful applicant will also provide application support, analyse existing problems and issues, recommend solutions, and work with business and technical teams to ensure applications meet business requirements and agreed service levels.
The position is based in Kempton Park, Gauteng, and is a permanent opportunity.
WHO SHOULD APPLY
Applicants should have:
- A Bachelor’s degree in Information Systems and/or a related field at NQF Level 7.
- At least 3 years of IT experience in an airline industry.
- At least 3–5 years of previous experience as a business analyst with a focus on applications.
- Knowledge of the airline industry.
- Knowledge of IT Passenger Service Systems.
- Knowledge of IT project methodology.
- Knowledge of business process design and mapping.
- Knowledge of SAA commercial and operations business policies and procedures.
- Conflict management skills.
- Project management skills.
- Strong interpersonal skills.
- Time management, planning and organisational skills.
- Analytical and problem-solving skills.
- Influencing and negotiating skills.
- Customer excellence skills.
- Information processing skills.
- Strong administrative skills.
- Strong multi-tasking ability.
- Critical thinking and teamwork skills.
- Excellent verbal and written communication skills.
Applicants should also demonstrate the ability to manage transformation and change initiatives, drive innovation, build stakeholder relationships, collaborate with others, work independently and remain proactive and resilient.
PROGRAMME / JOB BENEFITS
- Permanent employment.
- Opportunity to work with business applications and systems.
- Exposure to application development, maintenance, testing and implementation.
- Experience working between business and technical teams.
- Involvement in business processes, requirements gathering and IT initiatives.
WHAT YOU WILL GAIN
This opportunity can help you gain experience in:
- Business and systems analysis.
- Application support and maintenance.
- Business process design and mapping.
- Requirements gathering and specification.
- Application testing and quality assurance.
- IT project methodology and implementation.
- Risk and change management.
- Stakeholder engagement and communication.
- Coaching users on system functionality and business processes.
- Working in a cross-functional airline IT environment.
KEY DUTIES / RESPONSIBILITIES
- Support management with the implementation of key IT strategic initiatives.
- Liaise with business units, service providers and third-party suppliers on new functionality, support and application maintenance.
- Provide user support and maintain multiple existing operational applications and systems to ensure SLAs are met or exceeded.
- Consult with business stakeholders and make recommendations regarding IT enablement of business strategies.
- Negotiate options with business stakeholders for implementing new developments and enhancements.
- Ensure quality assurance and testing procedures are followed.
- Test new developments and enhancements and obtain the required business sign-off.
- Analyse and revise existing systems to improve performance and stability as business requirements change.
- Stay current with emerging tools, techniques and technologies.
- Act as a bridging role between business and technical teams.
- Facilitate workshops and meetings to document functional requirements.
- Assist with or review detailed business specifications.
- Provide communication and liaison between cross-functional teams and organisations.
- Research, analyse, recommend and implement business processes.
- Manage risks and changes relating to the application and business environment, including impact analysis and contingency planning.
- Analyse system and business gaps and prepare the necessary requirements specifications or business processes to address them.
- Respond promptly and accurately to customer requests and coordinate follow-up activities.
- Coach and mentor departments using the applications on system functionality and business process implementation.
- Assist the Training department with training documentation and provide training where required.
LOCATIONS AND REFERENCE NUMBERS
Gauteng
- Kempton Park — Ref No: SAA260923-1
HOW TO APPLY
- Register an individual profile using the online recruitment tool.
- Complete all required personal and career selection information in the online profile.
- Make sure all mandatory fields and sections are completed.
- Provide correct and current information in your online profile.
- Submit the completed online application before the closing date.
- Use Reference Number SAA260923-1 when identifying the vacancy.
- Ensure the online profile is complete before submission, as incomplete profiles may be disqualified.
Applicants only need to complete the online registration once. The profile can be updated when necessary for future applications.
A CV is used for verification and record-keeping purposes, while online profiles are used for screening and shortlisting.
IMPORTANT NOTES
- The onus is on applicants to ensure all mandatory fields are completed.
- Incomplete online profiles may be disqualified from the application process.
- Online profiles are used for screening and shortlisting purposes.
- Applicants must ensure that their online profiles contain correct and current information.
- Incomplete sections can result in disqualification from the screening and selection process.
- The online registration requirement applies to both internal and external applicants.
- The closing date is 30 September 2026.
FINAL WORD
Applicants who meet the stated qualification and experience requirements can submit their online application before 30 September 2026. Make sure the online profile is complete and that the information provided is accurate and current.