Support Assistant | PPS Insurance.
📍 Location: Centurion, Gauteng.
💼 Type: Permanent.
📅 Closing Date: 25 October 2025.
🔖 Reference Number: PPS251020-7.
About the Role
The Support Assistant plays a key role in ensuring accurate and high-quality administrative support within the Advice and Distribution business unit. The position focuses on precision, consistency, and adherence to established standards and procedures. Reporting to the Team Leader, the successful candidate will deliver detailed, reliable, and timely work within defined service level agreements (SLAs).
Key Responsibilities
Process and follow up on various client service requests, including premium changes, debit orders, beneficiary updates, broker amendments, policy details, and claims.
Capture and verify applications within 4 hours of receipt, maintaining a minimum 95% accuracy rate.
Perform routine administrative functions to support daily operations.
Monitor and manage incomplete applications and service requests, ensuring timely communication of outstanding requirements.
Provide administrative support to Life Specialists and intermediaries.
Prepare and issue quotations, benefit statements, and other required documentation.
Assist in organizing and coordinating broker workshops.
Maintain and uphold service quality standards and compliance with company policies.
Minimum Requirements
Education:
Matric (Grade 12).
Experience:
At least 2 years of administrative experience in the Financial Services or Life Assurance industry.
Basic understanding of industry products, procedures, and regulations.
Skills & Competencies:
Strong attention to detail and accuracy.
Proficient in MS Office (Excel, Outlook, Internet).
Excellent client service orientation.
Reliable, conscientious, and methodical approach to work.
Good communication and organizational skills.
Target-driven with the ability to work under pressure.