Telesales Consultant.
📍 Midrand, Gauteng.
🕒 Permanent | Division: Dealer Sales
Purpose of the Role
We’re looking for a dynamic Telesales Consultant to drive sales over the phone by engaging with both existing and potential clients.
The role focuses on achieving set sales targets while delivering exceptional customer service using proven best practices.
Key Responsibilities
Sales & Growth
Consistently meet or exceed monthly gross profit targets (100%+).
Maintain a year-to-date gross profit margin of at least 90% — underperformance triggers immediate review.
Proactively make outbound calls daily to:
Build new business pipelines.
Re-engage dormant accounts.
Upsell and cross-sell to current clients.
Take a proactive “hunter” approach — identifying new opportunities and customers independently.
Secure new business accounts, not just manage existing ones.
Encourage a culture of healthy competition within the team by setting high performance benchmarks.
Follow all Standard Operating Procedures, including fraud prevention and order verification protocols.
Customer Service & Retention
Uphold a professional, solution-focused sales culture.
Act as a trusted partner for clients by being responsive, reliable, and commercially insightful.
Take ownership of client issues until resolution — avoiding unnecessary escalations.
Build and maintain strong, long-term client relationships to encourage repeat business.
Earn a reputation as a dependable consultant who consistently delivers results.
Training & Development
Continuously advance product knowledge and stay ahead of peers.
Participate in ongoing training sessions to enhance product and service expertise.
Share successful strategies, insights, and best practices with the team.
Commit to ongoing sales skill development to remain a top performer.
✅ If you’re ambitious, results-driven, and passionate about sales, this is an opportunity to join a leading company in the IT and Services industry and make a measurable impact.