Trade Partner Support Administrator.
Company: Nexio.
Location: Midrand, Gauteng.
Contract Type: 12-month contract.
Posted: 02 October 2025.
Closing Date: 03 November 2025.
Role Purpose
The Trade Partner Support Administrator provides administrative and operational support to Nexio’s trade partners. The role focuses on processing partner requests, managing queries, maintaining accurate records, and ensuring compliance with service standards. The successful candidate will work closely with the Partner Support Team Lead and Specialists to deliver efficient service and maintain partner satisfaction.
Key Responsibilities
Partner Support Administration
Process and track partner queries, requests, and transactions accurately.
Keep detailed records and documentation for all cases.
Ensure all activities meet service level agreements (SLAs).
Escalate complex or unresolved issues to senior team members.
Customer Service & Communication
Serve as the first point of contact for partner support queries.
Provide updates and feedback to partners on their requests.
Maintain professional, customer-focused communication at all times.
Reporting & Monitoring
Update and maintain data in CRM or case management systems.
Assist with reports on partner support performance and activities.
Monitor open requests to ensure timely completion.
Process & Continuous Improvement
Identify inefficiencies and suggest improvements to support processes.
Assist in implementing new tools and procedures.
Contribute to maintaining and updating internal documentation and knowledge bases.
Governance & Compliance
Follow company policies and compliance guidelines.
Protect the confidentiality and accuracy of all partner data.
Requirements
Qualifications
Matric (Grade 12).
Diploma in Business Administration, Customer Service, or a related field.
Experience
1–3 years’ experience in administration, customer support, or service operations.
Experience in ICT, telecommunications, or managed services is advantageous.
Skills
Proficient in Microsoft Office (Excel, Word, Outlook).
Familiarity with CRM or case management systems preferred.
Strong communication, organization, and problem-solving skills.