Fidelity Services Group.
Position: Training Officer (Contract – 3 Years).
Location: National (Johannesburg-based role with national availability).
Division: Group Learning & Development.
Reports to: Regional Training Manager.
Industry: Security & Investigations
Role Purpose
The Training Officer will be responsible for presenting, facilitating, and assessing training programmes within their designated area.
The role ensures compliance with quality assurance standards, industry regulations, and legislative requirements.
Minimum Requirements
Grade 12 / NQF Level 4 qualification
Valid EB Driver’s Licence
Proficiency in Microsoft Windows & Office Suite
Accreditations & Registrations:
PSIRA Instructor (Grades E–A)
ETDP SETA registered Facilitator
ETDP SETA & SASSETA registered Assessor (compulsory)
ETDP SETA & SASSETA Moderator (advantageous)
Accredited to facilitate & assess Skills Programmes 1, 2 & 3 (compulsory)
NQF Level 3 General Security Practices (required)
NQF Level 4 Specialist Security Practices (beneficial)
Key Responsibilities
Deliver, facilitate, and assess training sessions aligned with internal and industry standards.
Mentor and support learners in learnership programmes to ensure competency.
Implement curricula, assessments, and learning methods in line with approved guidelines.
Ensure compliance with legislative and quality assurance bodies such as SASSETA, PSIRA, DoL, and QCTO.
Skills & Competencies
Excellent communication (written & verbal)
Strong presentation and facilitation ability
Good planning, administration, and record-keeping skills
Conflict management and assertiveness
Problem-solving and initiative-driven approach
Relationship building and teamwork
High attention to detail and accuracy
Customer-focused attitude
Core Competencies:
Continuous self-development
Effective communication
Team collaboration
Customer orientation
Additional Information
This is a fixed-term contract (3 years).
Preference will be given to internal candidates, but applications from Historically Disadvantaged Individuals and Disabled Candidates are strongly encouraged.
If you do not receive feedback within five (5) working days after the closing date, consider your application unsuccessful.