Umalusi is inviting applications for a Receptionist position based in Pretoria, Gauteng. The position falls within the Public Relations and Communications (PR&Comms) department.
The successful candidate will be appointed on a permanent basis and will be responsible for providing professional reception, telephone and front-office support to the organisation.
The role is suited to candidates who have at least an NQF Level 4 qualification, strong computer skills and good telephone and customer-service abilities. Experience as a receptionist or call centre agent will be an advantage.
The salary is listed as market related. The advertisement does not provide a specific salary figure or details of additional employee benefits.
Applications close on 2 September 2026 at 16h00. Interested candidates are required to apply through Umalusi’s specified online recruitment platform.
Qualified candidates are encouraged to submit their applications before the closing date.
What is the Receptionist opportunity?
The Receptionist position is a front-office role responsible for creating an efficient first point of contact between Umalusi and its visitors, callers, stakeholders and members of the public.
The position sits within the Public Relations and Communications department and combines telephone management, visitor assistance, basic administration and coordination of incoming mail and parcels.
The successful employee will help ensure that enquiries are handled professionally and that visitors are directed to the appropriate employees. The role also provides administrative support to the PR&Comms function and assists with routine reporting and meeting-related tasks.
Why could this opportunity be valuable?
A receptionist role can provide practical experience in customer service, telephone communication, office administration, stakeholder interaction and records-related coordination.
The successful candidate can also develop skills in managing a switchboard, dealing with public enquiries, handling visitors professionally and preparing routine reports.
These skills are transferable to administrative, customer-service, call-centre, office-support and public-relations environments. Employers generally value candidates who can communicate professionally, manage multiple enquiries and maintain an organised front office.
Quick Overview
Item Details Opportunity Receptionist Company Umalusi Location Pretoria Closing Date 02 September 2026 at 16h00 Salary/Stipend Market Related Employment Type Permanent Industry PR/Communications/Journalism/Media and Promotions Target Group Candidates meeting the stated qualification and skills requirements Application Method Online application via umalusijobs.mcidirecthire.com
What will successful candidates do?
The Receptionist will be responsible for managing the organisation’s front-office and telephone contact functions. This includes dealing professionally with callers, visitors and stakeholders while ensuring that enquiries reach the correct person or unit.
The role also involves administrative coordination, including receiving mail and parcels, communicating with the Records Unit and preparing weekly reports. The employee will support the Public Relations and Communications team with additional duties assigned by the supervisor.
Main responsibilities include:
- Answer, screen and direct incoming telephone calls to the appropriate employees or units.
- Record and pass on messages when the relevant person is unavailable.
- Provide information to callers and resolve telephone enquiries where possible.
- Handle enquiries from members of the public and organisational stakeholders.
- Welcome walk-in visitors and establish the purpose of their visits.
- Contact the relevant employee to receive and accompany visitors to the appropriate venue or office.
- Receive incoming mail and parcels and sign for deliveries where required.
- Coordinate with the Records Unit and relevant employees regarding parcel collections.
- Prepare weekly reports.
- Assist with printing meeting schedules for the Housekeeper.
- Help maintain a clean and orderly reception area.
- Provide additional support to the Public Relations and Communications unit as directed by the supervisor.
Who should apply?
The ideal candidate will have an NQF Level 4 qualification or equivalent and be comfortable working in a professional reception and office environment.
Candidates should have strong computer skills, good telephone etiquette and the ability to operate a telephone or switchboard system. Knowledge of basic office management and the Batho Pele principles is also required.
At least one year of relevant receptionist or call-centre experience will be an advantage. A customer-service or call-centre-related qualification will also strengthen an application.
Knowledge of the education and training environment, including NQF Levels, is required according to the advertisement.
Requirements
Applicants should meet the following requirements listed in the advertisement:
- National Certificate (Vocational), National Senior Certificate, Senior Certificate or equivalent NQF Level 4 qualification.
- Strong computer skills.
- Knowledge of Batho Pele principles and practices of basic office management.
- Good telephone etiquette.
- Ability to manage a telephone/calling system.
- Experience working on a switchboard.
- Knowledge of the education and training environment.
- Knowledge of NQF Levels.
- At least one year of relevant experience as a receptionist or call centre agent will be an advantage.
- A customer service or call centre-related qualification will be an advantage.
Salary or Stipend
The job advertisement lists the salary as market related.
No specific salary amount was disclosed in the advertisement.
No additional employee benefits were listed in the advert.
Important Working Conditions
The position is a permanent role based in Pretoria.
The advertisement does not specify shift work, weekend work, hybrid arrangements, travel requirements, driver’s licence requirements or specific working hours.
Insider Tip
Insider Tip: Tailor your CV towards front-office and customer-service responsibilities. Clearly highlight any receptionist, switchboard, call-centre or administrative experience, as well as your computer skills and ability to communicate professionally with members of the public. If you have experience dealing with visitors, telephone enquiries or office coordination, make those responsibilities easy for the recruiter to identify.
How to Apply
Interested candidates should apply through the Umalusi online recruitment platform at umalusijobs.mcidirecthire.com. The advertisement also directs applicants to the Umalusi website’s careers section to view the full job advertisement.
Applications must be submitted by 02 September 2026 at 16h00.
Applicants should ensure that their application information is complete before submission.
A CV must be attached to the application. The advertisement states that failure to attach the CV, excluding supporting documents, will result in disqualification.
Enquiries can be directed to HCM on (012) 030 0775/36.
Final Thoughts
This opportunity may suit candidates with an NQF Level 4 qualification who want to build or strengthen their experience in reception, customer service, switchboard operations and office administration.
The position also offers exposure to a professional education and training quality-assurance environment, while developing communication and administrative skills that can be useful across several office-based careers.
Candidates interested in the role should take note of the application deadline of 02 September 2026 at 16h00 and ensure that their CV is attached before submitting the application.
Applicants who meet the requirements should submit their application before the closing date.