Universal Advisor – FNB (Soweto).
Closing Date: 30 September 2025.
About the Role
FNB is looking for a Universal Advisor to join the team in Soweto. The role focuses on creating positive customer experiences by understanding client needs, providing suitable product solutions, and guiding them towards the best service channels, including digital and self-service options.
Key Responsibilities
Deliver professional, ethical, and customer-focused service.
Understand customer needs and recommend relevant solutions and products.
Promote and cross-sell FNB products where appropriate.
Encourage migration to digital and self-service platforms.
Process transactions efficiently while maintaining quality service.
Comply with all policies, procedures, and Treating Customers Fairly (TCF) principles.
Manage personal performance and ongoing development through training.
Support team goals and adapt to changing customer and business requirements.
Requirements & Values
Strong communication and customer service skills.
Ability to act ethically and responsibly at all times.
Commitment to continuous learning and development.
Alignment with FNB’s values and customer-first brand promise.
Equity Statement
Appointments will be made in line with the FirstRand Group’s Employment Equity plan.
Candidates with disabilities are encouraged to apply (disclosure is voluntary and confidential).
About FNB
FNB is a leading retail and commercial bank in South Africa, offering a wide range of financial services, including insurance, investments, savings, and digital solutions.
Known for its award-winning app and eBucks rewards system, FNB has been recognised as the Strongest Banking Brand in the World (2023).