Looking to gain valuable workplace experience with one of South Africa’s leading banks? The Absa Life Unemployed Learner Programme offers an opportunity to develop practical administration, customer service and workplace skills while gaining exposure to the financial services industry.
This opportunity is based in Johannesburg and is suited to candidates who hold a Further Education and Training Certificate (FETC) in Education, Training and Development. Applications close on 25 July 2026, so eligible candidates should submit their applications before the deadline.
ABOUT THE OPPORTUNITY
Absa Life is recruiting an Unemployed Learner to support the delivery of learning and development services by following established standard operating procedures.
The successful learner will assist with administration, customer service activities, learning coordination and performance monitoring while working within a structured business environment. The role also includes supporting skills development initiatives, ensuring service standards are maintained and helping teams meet productivity targets.
This opportunity provides practical exposure to workplace systems, team collaboration and customer-focused operations within the banking industry.
WHO SHOULD APPLY
Applicants should have:
A Further Education and Training Certificate (FETC) in Education, Training and Development
Good administration skills
Strong communication skills
The ability to work well in a team
Good customer service skills
Attention to detail
The ability to follow standard operating procedures
A willingness to learn and develop professionally
Added advantage:
Previous exposure to customer service or administrative environments.
PROGRAMME / JOB BENEFITS
Workplace learning opportunity
Practical banking industry exposure
Experience in administration and customer service
Structured learning environment
Opportunity to develop workplace and communication skills
Exposure to learning and development processes
WHAT YOU WILL GAIN
This opportunity can help you gain experience in:
Administration and office support
Customer service operations
Learning and development coordination
Workplace communication
Team collaboration
Performance monitoring
Service level management
Banking industry operations
Following standard operating procedures
Professional workplace practices
KEY DUTIES / RESPONSIBILITIES
Support learning and development administration
Assist inbound and outbound consultants
Help achieve daily customer service targets
Participate in weekly skills audit tests
Promote quality customer service
Help resolve customer requests at first contact
Support team performance against quarterly targets
Assist with coaching and assessment activities
Help maintain productivity targets
Monitor adherence to work schedules
Support compliance with in-office requirements
LOCATIONS AND REFERENCE NUMBERS
Gauteng
Johannesburg – Reference: R-15989088
HOW TO APPLY
Prepare your updated CV.
Include your Further Education and Training Certificate (FETC) qualification and any other supporting documents.
Submit your application through the official Absa careers platform.
Quote the job requisition number R-15989088 when required.
Ensure your application is submitted before 25 July 2026