Administrator – Service Advisor (Mercedes-Benz Bryanston).
Company: Motus Corporation.
Location: Johannesburg, Gauteng.
Type: Permanent.
Posted: 19 November 2025.
Closing Date: 25 November 2025.
Overview
Mercedes-Benz Bryanston is looking for a Service Advisor to join their team, reporting to the Service Manager. The ideal candidate must consistently deliver excellent customer service and maintain high service standards.
Key Responsibilities
Service Coordination
Manage workflow between service advisors, the foreman, and customers.
Provide timely updates to customers regarding service bookings and vehicle progress.
Collaborate effectively with all service department stakeholders.
Daily Operations
Ensure the workshop opens and closes on time.
Secure all vehicles by ensuring they are locked and keys are stored in the key safe.
Ensure vehicles are parked outside each morning and keys secured.
Technical & Workshop Support
Ensure job cards are compliant and signed according to Mercedes-Benz South Africa requirements.
Assist technicians promptly with quotations.
Support the Controller, Foreman, Service Manager, and Service Receptionist.
Follow up on parts ordered for the workshop, ensuring a 5-day turnaround as per MBSA standards.
Test-drive vehicles with a Foreman or Quality Controller when required and ensure all vehicles are test-driven before handover.
Customer Service Responsibilities
Maintain customer service levels in line with company standards.
Ensure accurate diagnosis based on customer descriptions.
Prepare cost estimates and final invoices before collection.
Provide continuous progress updates and communicate any delays.
Follow up on customer enquiries and resolve complaints where necessary.
Administrative Duties
Plan daily tasks effectively.
Pre-write job cards.
Record non-warranty claims accurately.
Manage WIP (Work in Progress).
Monitor outstanding payments and ensure proper cash control.
Qualifications & Experience
Grade 12.
Computer literate (Kerridge experience beneficial).
2–3 years’ experience in a similar role.
Mercedes-Benz Service Advisor certification is an advantage.
Knowledge of the motor industry is preferred.
Skills & Attributes
Self-motivated and resilient.
Strong integrity.
Team player with solid interpersonal skills.
Able to handle pressure.
Excellent follow-through and organisational skills.
Benefits
Market-related salary plus incentives.
Provident Fund: 7.5% employee contribution + 8% company contribution.
50% Medical Aid contribution.