Location: Roodepoort
Purpose:
The Sales Support (Order Processing) role is vital in reinforcing the bridge between sales excellence and customer satisfaction. By providing robust support to the sales team, dealers, and customers, this role aims to
streamline the sales process, foster efficient operations, and contribute to the achievement of sales and activation targets through active collaboration and service excellence.
Responsibilities
Sales Facilitation and Support:
● Assist in achieving and exceeding sales targets.
● Coordinate effectively with internal and external parties for the activation of sales.
● Handle customer transitions smoothly during upgrades and downgrades, maintaining high satisfaction levels.
Sales Process Efficiency:
● Collaborate with the order fulfilment team for timely and accurate processing and activation of orders.
● Address and troubleshoot a range of
customer issues, including complex system-related queries, to enhance the sales experience.
● Support all sales-related functions, including order processing, documentation, and customer inquiries.
Skills and Competencies:
● Exceptional communication and interpersonal skills to interact with a diverse clientele and internal teams.
● Strong organizational and administrative
skills, with attention to detail and a commitment to accuracy.
● Analytical abilities to interpret sales data and offer insights for performance enhancement.
● Problem-solving mindset, capable of handling customer escalations and complaints with tact and efficiency.
Qualifications:
● Minimum of 1-year tertiary certification /diploma in relevant field
Closing Date: 23 June 2025