Position: Assistant Food & Beverage
Hotel: Protea Hotel Fire & Ice! Cape Town
Job Type: Full-Time
Job ID: 25080811
Department: Food and Beverage & Culinary
Location: Cape Town, Western Cape, South Africa
Role Overview:
The Assistant Food & Beverage Manager supports the management of food, beverage, and kitchen operations. This role focuses on ensuring guest satisfaction, maintaining high standards, managing staff performance, and helping the department meet financial targets.
Qualifications & Experience Needed:
- Option 1: High school diploma or equivalent with 3 years of experience in food & beverage or culinary roles
- Option 2: A 2-year diploma/degree in hospitality, food service management, or business plus 2 years of experience in a related field
Key Responsibilities:
Operational Support
- Create a motivated and engaged work environment
- Provide excellent customer service to both guests and employees
- Quickly respond to staff and guest concerns
- Inspire the team to resolve issues effectively
- Use coaching techniques to guide employees
Customer Experience
- Set high service standards
- Take responsibility for guest concerns until resolved
- Ensure follow-up with guests to confirm satisfaction
- Build positive relationships with guests to encourage return visits
Additional Duties
- Follow all company accounting procedures
- Support the General Manager during annual quality audits
Key Skills & Competencies:
Leadership
- Adaptable under pressure
- Clear and persuasive communicator
- Confident and professional in appearance and behavior
- Strong problem-solving and decision-making skills
Execution & Results
- Goal-driven and proactive
- Well-organized with strong planning skills
- Works effectively within teams
Relationship Building
- Fosters trust and collaboration with co-workers and clients
- Understands and embraces diverse cultures and backgrounds
Talent Development
- Provides guidance and feedback to help staff grow professionally
- Adjusts workflows to support team and organizational goals
Professional Expertise
- Eager to learn and improve skills
- Applies knowledge of operations, business, and food service practices
- Understands food production, presentation, marketing, sanitation, inventory, and service standards
- Familiar with bar operations, coffee service, and event/restaurant setup
Technical Abilities:
- Basic computer proficiency
- Good numerical skills
- Strong verbal and written communication
- Effective reading and comprehension of documents
Company Commitment:
Marriott is an equal opportunity employer, dedicated to creating an inclusive and welcoming environment for all. They celebrate diversity and prohibit discrimination based on any protected characteristic.
About Protea Hotels by Marriott®:
Protea Hotels is one of Africa’s top hospitality brands, with over 60 properties across six countries. Known for its vibrant culture and personalized service, it’s recognized as South Africa’s “Coolest Hotel Brand.” Joining Protea Hotels means becoming part of the global Marriott network—where you can thrive, grow, and find purpose in your career.