Location: Johannesburg
Description:
We currently have a 12 month Flexi Call Centre Position to action incoming or outgoing customer calls, electronic communications and queries as per agreed standard operating procedures to ensure customer needs and business objectives are met.
● Act responsibly with work related resources to contribute to cost containment.
● Address customer needs in order to meet or exceed customer expectations.
● Build and maintain stakeholder relationships.
● Contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service.
● Innovate to improve customer experience
by continuously looking for better and more efficient ways of doing things.
● Be flexible and adapt to changing circumstances.
● Resolve customer dissatisfaction/complaints by taking ownership of the problem.
Deliver exceptional service adhering to relevant SLA agreements and offering appropriate solutions.
● Plan and schedule activities to improve service.
● Respond to customer queries logged via phone, email and live chat to ensure full resolution of the query.
● Follow up with customers to ensure
resolution of query by other stakeholders where relevant.
● Place operational outbound calls to customers to request outstanding documentation or to follow up on incomplete queries.
● Assist branch consultants with eBucks queries at a branch level Assist in advising customers on eBucks Shop orders.
● Assess own performance through seeking timely and clear feedback and request training where appropriate.
Closing Date: 10 June 2025