Call Centre Consultant.
Closing Date: 31 December 2025.
Reference Number: RAS251112-2.
Job Type: Full Time.
Experience Level: Entry Level.
Workplace Type: On-site.
Location: Centurion, Gauteng, South Africa.
Category: Customer Service.
Job Description
Hello Group is looking for a committed Customer Service Consultant to join the Call Centre team. The successful candidate will manage both incoming and outgoing calls, address customer queries, request and verify source-of-funds documentation, and accurately record detailed information in the bank’s ticketing system. The role also includes verifying customers when their banking details change and ensuring high levels of customer satisfaction while managing allocated tickets.
Hello Group is a proudly South African organisation with a powerful mission: to deliver innovative consumer and business services for migrant and marginalised communities. They specialise in low-cost, accessible, and user-friendly financial solutions driven by advanced technology.
What Hello Group Offers
Onsite Barista – Enjoy great coffee every day
Exciting Team Events – A fun and energetic work culture
Team-building Activities – Connect with colleagues on a deeper level
A Warm, Family-Like Culture – Authentic people doing impactful work
Modern, Inspiring Office Environment
Key Responsibilities
As provided by employer (not listed in detail in source text)
Minimum Requirements
Matric (Grade 12)
Ability to speak multiple languages (advantageous)
Customer service qualification (advantageous)
Knowledge of CRM Bank, OS Ticket, and Core Banking systems (advantageous)
One year of Call Centre experience
Computer and mobile literacy