INTRODUCTION
An opportunity is available for a Consumer Care Learner to join the Customer Service team in Sandton. This is a permanent, full-time position focused on assisting consumers with queries, complaints and credit-report-related matters.
The successful candidate will communicate with consumers, investigate disputes, update systems, follow up on outstanding queries and help ensure that customer requests are resolved efficiently.
QUICK FACTS
- Job Title: Consumer Care Learner
- Department: Customer Service
- Employment Type: Permanent
- Work Type: Full Time
- Location: Sandton, Gauteng
- Minimum Education: Grade 12 / NQF Level 4
- Additional Requirement: Customer Service Certificate
- Experience: Contact Centre and Customer Service experience
ROLE OVERVIEW
The Consumer Care Learner will be responsible for handling various customer queries, including email and web-related enquiries and complaints relating to specific products.
The role also involves following up with clients regarding their queries and monitoring administrative procedures within the division. This can include the enrolment of new members and changes relating to services and products.
The successful candidate will also be responsible for updating systems and correspondence while assisting consumers with their personal credit reports.
KEY RESPONSIBILITIES
Customer Service
Provide professional customer service and assist consumers with their enquiries and complaints.
The role requires regular communication with customers and appropriate follow-up to ensure that outstanding queries are addressed.
Logging
Accurately log customer queries, complaints and other relevant information using the company’s ticket logging and tracking systems.
Investigations
Investigate consumer disputes relating to personal credit reports and work towards resolving issues based on the information available.
Closure
Follow up on outstanding matters and ensure that customer queries and investigations are properly concluded and recorded.
My Credit Check
Assist consumers with matters relating to their personal credit reports and provide the required information through the relevant processes.
Administration
Monitor and update administrative information, systems and correspondence relating to customer service activities.
REQUIREMENTS
Applicants should have:
- Grade 12 / NQF Level 4
- A Customer Service Certificate
- Contact Centre experience
- Customer Service experience and a proven track record
- Familiarity with ticket logging and tracking systems
- Advanced Microsoft Office skills, including Word, Excel and PowerPoint
SKILLS AND COMPETENCIES
The role requires someone who demonstrates:
- Initiative and responsibility
- People management
- Strong execution
- Analysis and judgment
- Innovation
- Effective communication
- Constructive teamwork
- A target-driven approach
- Strong customer focus
- Accounting knowledge
WHO SHOULD APPLY?
This opportunity may suit candidates with Grade 12/NQF Level 4 who have customer service or contact centre experience and hold a Customer Service Certificate.
Candidates should be comfortable communicating with consumers, working with computer systems, handling customer queries and investigating information relating to personal credit reports.
IMPORTANT
Make sure your CV clearly highlights your customer service experience, contact centre experience, Customer Service Certificate, Microsoft Office skills and experience using ticket logging or tracking systems.
Location: Sandton, Gauteng
Employment: Permanent, Full Time