INTRODUCTION
The Western Cape Government is recruiting Customer Care Assistants for permanent positions available across various locations in the Western Cape.
Applicants need a Grade 12 qualification or equivalent, together with at least one year of experience in an NGO or customer care environment. The positions offer a salary of R237,453 to R279,708 per year.
QUICK FACTS
– Closing Date: 28 September 2026
– Salary: R237,453 – R279,708 per annum (Salary Level 5)
– Location: Western Cape — various locations
– Minimum Requirements: Grade 12 (Senior Certificate or equivalent qualification) and 1 year of experience in NGO or Customer Care
ABOUT THE OPPORTUNITY
The Customer Care Assistant positions are permanent opportunities within the Department of Social Development, Western Cape Government.
Successful candidates will provide customer care support services, including front desk services, handling complaints, providing information about available services and general administrative support.
WHO SHOULD APPLY
Applicants should have:
– Grade 12 (Senior Certificate) or an equivalent qualification.
– At least 1 year of experience in an NGO or Customer Care environment.
– Numeracy, literacy and language skills.
– Communication and negotiation skills.
– Computer literacy.
– Conflict resolution skills.
– Organising and planning skills.
– Knowledge of registry duties and practices.
– Ability to capture data and operate a computer.
– Knowledge of storage and retrieval procedures within the working environment.
– Understanding of registry work.
Added advantage: None stated in the source.
PROGRAMME / JOB BENEFITS
– Permanent employment.
– Salary of R237,453 – R279,708 per annum.
– Opportunity to gain experience in customer care and administrative support.
– Eligible employees may receive or contribute towards service benefits such as medical assistance, housing assistance and pension-fund contributions, in line with applicable prescripts or collective agreements.
WHAT YOU WILL GAIN
This opportunity can help you gain experience in:
– Front desk and customer care services.
– Handling and escalating customer complaints.
– Providing information about available services.
– General administrative support.
– Registry duties and data capturing.
– Computer-based administrative work.
– Communication and conflict resolution.
– Working in a government service environment.
KEY DUTIES / RESPONSIBILITIES
– Perform front desk services.
– Facilitate all complaints and escalate them accordingly.
– Provide information to customers regarding available services.
– Render general administrative support services.
LOCATIONS AND REFERENCE NUMBERS
Western Cape
– Cape Town SDA — Ref No. DSD 76/2026
– Mitchells Plain SDA — Ref No. DSD 76/2026
– Cederberg SDA — Ref No. DSD 76/2026
– Swartland SDA — Ref No. DSD 76/2026
– Bitou SDA — Ref No. DSD 76/2026
– Laingsburg SDA — Ref No. DSD 76/2026
– Beaufort West SDA — Ref No. DSD 76/2026
– Breede River SDA — Ref No. DSD 76/2026
– Overstrand SDA — Ref No. DSD 76/2026
– Cape Agulhas SDA — Ref No. DSD 76/2026
– Swellendam SDA — Ref No. DSD 76/2026
Reference Number: WCG260820-1
Tracking Number: DSD 76/2026
HOW TO APPLY
1. Submit your application through the Western Cape Government’s online application process.
2. Prepare the required supporting documentation and information for your application.
3. Ensure that you apply for the Customer Care Assistant position with Reference No. DSD 76/2026.
4. Select the applicable location when completing your application, including Cape Town SDA, Mitchells Plain SDA, Cederberg SDA, Swartland SDA, Bitou SDA, Laingsburg SDA, Beaufort West SDA, Breede River SDA, Overstrand SDA, Cape Agulhas SDA or Swellendam SDA.
5. Submit your application before 28 September 2026. Late applications will not be considered.
For enquiries about the position, contact Ms I April at Imelda.April@westerncape.gov.za.
If you experience difficulties with the online application, technical support is available Monday to Friday from 08:00 to 16:00 on 086 137 0214.
IMPORTANT NOTES
Shortlisted candidates will be required to attend interviews at a date and time determined by the department.
Shortlisted candidates must submit duly completed and signed vetting and supporting documentation within the timeframe communicated by the Western Cape Government and before the interview date. Failure to provide the required documentation within the prescribed timeframe, without reasonable justification, may result in the candidate not being considered further in the current recruitment and selection process.
All shortlisted candidates will undertake two pre-entry assessments. One will be a practical exercise assessing suitability against the post’s technical and generic requirements. The other will be an integrity assessment relating to ethical conduct.
The selection process will be guided by the employment equity targets of the employing department.
By applying, candidates consent to the Western Cape Government contacting previous employers or managers for an employment reference. Reference checks will include enquiries about disciplinary records and reasons for leaving.
No late applications will be considered.
FINAL WORD
If you meet the requirements, make sure your application is submitted correctly before the 28 September 2026 closing date. Use the correct reference number, DSD 76/2026, and ensure all required information and supporting documentation are provided.