Dis-Chem Life.
Position: Customer Service Agent.
Location: Johannesburg, Gauteng.
Type: Permanent.
Posted: 27 August 2025 – Closing 22 September 2025.
About the Role
The purpose of this role is to deliver memorable and meaningful experiences for every customer seeking support.
As a Client Services Consultant, you’ll play a vital role in turning uncertainty into reassurance by resolving queries with care, clarity, and professionalism.
Every conversation is an opportunity to build trust, provide solutions, and leave customers feeling valued and supported.
This position is about more than just service — it’s about living up to the promise of putting our clients first.
Role Overview
You’ll handle a wide range of client interactions, from updating policies and resolving queries to guiding customers through important life events.
Success requires excellent communication skills, attention to detail, and the ability to remain calm and solution-driven in a fast-paced environment.
Your focus will be on accurate, efficient, and personal service that strengthens client relationships and enhances trust in the Dis-Chem Life brand.
What We Offer
A role with real purpose and impact.
A supportive, people-focused team culture.
Career growth opportunities in a rapidly expanding business.
Ongoing training, tools, and support to help you succeed.
Key Responsibilities
Deliver Exceptional Service: Engage with clients via phone, email, and digital platforms with empathy, professionalism, and clarity.
Own the Resolution: Handle queries such as policy updates, billing issues, benefit explanations, and escalations quickly and accurately.
Guide Clients Proactively: Support customers through key life events, advising them on benefits, policy changes, and upgrades.
Create WOW Moments: Anticipate client needs, follow up proactively, and go beyond basic service.
Protect Clients and the Brand: Ensure all interactions are ethical, transparent, and customer-first.
Maintain Accurate Records: Capture every client interaction clearly in CRM systems, following QA and compliance requirements.
Collaborate Across Teams: Work with departments like Claims, Sales, and Underwriting to provide seamless client experiences.
Balance Quality & Productivity: Achieve service and performance targets without compromising the personal touch.
Improve the Experience: Identify recurring issues and suggest improvements to processes, products, or training.
Live the Brand Values: Represent Dis-Chem Life with care, integrity, accountability, and professionalism.
Desired Attributes
Warm, empathetic communicator.
Self-driven, energetic, and target-oriented.
Detail-focused and highly professional.
Emotionally mature, adaptable, and resilient.
Strong problem-solving and decision-making skills.
Team player with a positive, supportive attitude.
Skills & Experience
2–3 years’ customer service or call centre experience, ideally in insurance or financial services.
Excellent written and verbal communication.
Strong customer service and problem-solving skills.
Ability to stay professional and calm under pressure.
Proficient in Microsoft Office.
Must be bilingual.
Reliable transport (shifts and alternate Saturdays required).
Qualifications
Matric (essential).
Clear credit and criminal record.
FAIS accreditation / RE5 certification (advantageous).