Customer Service Graduate | Smith+Nephew | Johannesburg.
Job ID: R85138 | Type: Full-Time.
About the Role
Smith+Nephew, a global medical technology company, is seeking a Customer Service Graduate to join its team in Gauteng.
This role reports to the Customer Services Manager and focuses on accurately receiving, processing, and managing customer orders while delivering outstanding support to both internal and external stakeholders.
Key Responsibilities
Handle customer calls and emails within required response times.
Process and capture all orders within 24 hours, ensuring accurate data entry and timely delivery.
Prioritize daily workload to meet SLAs, departmental objectives, and customer expectations.
Maintain proper document control and compliance.
Build strong relationships with customers by providing professional service and timely dispute resolution.
Collaborate with Sales, Marketing, Finance, Supply Chain, Logistics, and Warehouse teams.
Use internal and external systems/portals to complete daily tasks effectively.
Assist with data preparation for management reports.
Participate in training, cross-skilling, and knowledge sharing.
Represent the company with a professional and customer-focused image.
Requirements
Matric Certificate.
A Commercial Degree or Diploma.
Strong communication, organizational, and problem-solving skills.
Ability to work proactively, manage workload, and adapt to systems and processes.
What Smith+Nephew Offers
A culture of inclusion, belonging, and diversity.
Work-life balance with flexible leave, paid holidays, and volunteer hours.
Wellness programmes to support employee wellbeing.
Hands-on training, mentorship, and career development.
A supportive, collaborative, and innovative workplace guided by the values of Care, Collaboration, and Courage.
Closing Statement:
At Smith+Nephew, you’re more than an employee—you’re part of a community that helps create Life Unlimited.