Position: ATM Custodian – Self Service
Location: Johannesburg
Job Type: Full-Time
Closing Date: 3 July 2025
Job ID: R35973
Welcome to FNB
Join FNB, a forward-thinking bank driven by innovation, diversity, and meaningful change. As part of our Self Service Delivery team under Points of Presence, you’ll help ensure our ATM and ADT machines operate efficiently and meet customer needs.
About the Role:
The ATM Custodian is responsible for managing and maintaining a set of ATMs and ADTs (Automated Deposit Terminals). The goal is to keep machines fully operational, loaded with cash, and functioning at peak performance—all while complying with audit and safety standards.
Key Responsibilities:
Load, maintain, and replenish cash in ATM and ADT devices within the assigned region
Take full ownership of the machines under your care
Monitor and reduce cash differences (shortages or surpluses)
Ensure devices meet agreed uptime targets (excluding mechanical breakdowns)
Conduct monthly inspections (e.g., alarm and cash checks) to ensure functionality and cleanliness
Report and follow up on service issues (e.g., vendors like SBV, BMS, DIEBOLD)
Maintain compliance with bank policies, audit, and regulatory requirements
Manage personal development and upskill continuously
Ensure cost control (e.g., data/cell phone usage, fuel, vehicle usage, and overtime)
Minimum Requirements:
Matric (Grade 12)
At least 1 year experience in a retail or similar environment
Valid driver’s license with no endorsements
Ability to handle cash accurately and responsibly
Basic technical and troubleshooting skills
Preferred: NQF Level 5 Certificate (120 credits)
Ideal Candidate Traits:
Self-driven and capable of working independently
Excellent attention to detail
Effective communicator
Can remain calm under pressure
Why Join FNB?
Be part of a collaborative and innovative team
Work on meaningful projects
Access to continuous career development
Opportunity to support financial inclusion across South Africa
Note:
Submit your application by 03 July 2025. FNB supports Employment Equity and encourages candidates with disabilities to apply and voluntarily disclose relevant information (kept confidential unless legally required).