First National Bank (FNB) has opened applications for a Call Centre Agent opportunity in Johannesburg. The position is offered on a part-time basis and carries job requisition number R52020.
The successful candidate will handle inbound and outbound customer interactions across calls, electronic communications and other customer query channels. The role focuses on resolving customer needs while maintaining service standards and supporting business objectives.
The position would suit a candidate who can communicate effectively with customers, resolve queries, work within established procedures and contribute positively to a team environment. The advert does not specify a qualification, experience requirement or salary.
Applications for the FNB Call Centre Agent vacancy close on 4 September 2026. Candidates are encouraged to apply before the stated deadline because applications will not be accepted from the closing date onwards.
Qualified candidates are encouraged to submit their applications before the closing date.
What is the Call Centre Agent opportunity?
The Call Centre Agent position is a customer-service role focused on managing customer interactions and ensuring that queries are handled efficiently and professionally.
The employee will respond to customer enquiries through channels such as telephone, email and live chat. The role also involves following up on unresolved matters and making outbound calls when customers need to provide outstanding documentation or information.
The position contributes to service delivery by resolving complaints, providing appropriate solutions, supporting branch consultants with eBucks-related queries and maintaining positive customer relationships. Employees are also expected to identify risks, follow governance requirements and look for ways to improve the customer experience.
Why could this opportunity be valuable?
A call centre role can provide practical experience in customer service, communication, complaint resolution and problem-solving. Employees can also develop the ability to work according to service standards and manage several customer interactions professionally.
The position provides exposure to banking-related customer services, including eBucks queries and customer account-related interactions. Experience gained in this environment can be useful for future opportunities in banking, financial services, retail, customer experience, administration and contact-centre operations.
Employers generally value candidates who can communicate clearly, handle difficult customer situations, follow procedures and work effectively with colleagues and other stakeholders.
Quick Overview
Item Details Opportunity Call Centre Agent Company FNB Location Johannesburg Closing Date 4 September 2026 Salary/Stipend Not disclosed Employment Type Part time Industry Banking Target Group Not specified in the advert Application Method Online application
What will successful candidates do?
The successful candidate will be responsible for managing customer interactions and ensuring that enquiries are resolved as efficiently as possible. This includes responding through different communication channels and taking ownership of customer problems.
The role also requires employees to follow approved procedures, meet service and quality standards, maintain accurate documentation and work collaboratively with other stakeholders when a query cannot be resolved immediately.
Candidates will also contribute to service improvements by providing feedback, identifying risks and looking for more efficient ways to improve the customer experience.
Main responsibilities include:
• Handle inbound and outbound customer communications and enquiries.
• Respond to customer queries received through telephone, email and live chat.
• Take ownership of customer complaints and work towards appropriate resolutions.
• Follow up with relevant stakeholders when customer queries require further action.
• Contact customers regarding outstanding documents or incomplete queries.
• Assist branch consultants with eBucks-related enquiries.
• Provide assistance to customers with eBucks Shop orders where required.
• Maintain service standards and work within applicable service-level agreements.
• Build and maintain positive relationships with customers and stakeholders.
• Follow organisational governance, compliance and risk-management requirements.
• Maintain relevant records and share information with team members.
• Participate in meetings, training and innovation activities when required.
• Manage assigned activities according to required time and quality standards.
• Seek feedback on performance and request training where necessary.
• Contribute to teamwork and a culture of service excellence.
Who should apply?
The advert does not specify a particular qualification, minimum years of experience or professional certification for the Call Centre Agent position.
The ideal candidate should nevertheless be able to communicate effectively with customers, handle queries professionally, resolve complaints and work well as part of a team. The ability to adapt to changing circumstances and follow established procedures is also important.
Candidates with customer-service, contact-centre, banking or related experience may find the responsibilities particularly relevant, although the advertisement does not state these as mandatory requirements.
No specific licence or professional certification is mentioned in the advert.
Requirements
The advertisement does not provide a separate formal qualification or experience requirement. Candidates should be able to meet the responsibilities and expectations associated with the position, including:
• Ability to handle inbound and outbound customer interactions.
• Ability to respond to customer queries through telephone, email and live chat.
• Ability to resolve customer dissatisfaction and complaints.
• Ability to provide appropriate solutions and maintain service standards.
• Ability to build and maintain stakeholder relationships.
• Ability to work according to organisational procedures, values and ethical standards.
• Ability to identify and escalate risks or problems when necessary.
• Ability to work within required time and quality standards.
• Ability to adapt to changing circumstances.
• Ability to work effectively as part of a team.
• Willingness to seek feedback and request training where appropriate.
Salary or Stipend
The job advertisement does not disclose the salary or remuneration package for the Call Centre Agent position.
No additional employee benefits were listed in the advert.
Important Working Conditions
The position is based in Johannesburg and is advertised as part-time.
The advertisement does not specify shift patterns, weekend requirements, working hours, hybrid arrangements, travel requirements or physical demands.
Insider Tip
Insider Tip: Tailor your CV towards customer service, communication, problem-solving and complaint resolution. If you have experience dealing with customers through telephone, email, live chat or other service channels, make those responsibilities easy to identify. During an interview, prepare examples showing how you handled a difficult customer, resolved a problem, followed procedures and worked with colleagues to achieve a positive outcome.
How to Apply
Applications must be submitted through the online application process provided for the FNB vacancy.
Candidates should ensure that their application information is complete and accurately reflects their skills and experience before submitting it.
The closing date is 4 September 2026. The advertisement specifically notes that applications will not be accepted from 4 September 2026 onwards, so candidates should submit their applications before the deadline.
No specific supporting documents are listed in the supplied advertisement.
Final Thoughts
The FNB Call Centre Agent vacancy may suit candidates interested in gaining or developing experience in customer service and banking-related operations. Strong communication, problem-solving, teamwork and customer-service skills are particularly relevant to the duties outlined.
The position also provides practical exposure to customer interactions, complaint resolution, digital communication channels and financial-services customer support. These skills can be useful when pursuing future roles across banking, contact centres and customer experience.
Candidates interested in the opportunity should take note of the 4 September 2026 closing date and submit their applications ahead of the deadline.
Applicants who meet the requirements should submit their application before the closing date.