Frontliner – Spec-Savers Soshanguve Mall.
Location: Pretoria, Gauteng, South Africa.
Job Type: Permanent.
Department: Retail Practices.
Positions Available: 1.
Closing Date: 6 September 2025.
Reference Number: KFM250827-2.
Job Overview
Spec-Savers Soshanguve Mall is seeking a professional, customer-focused Frontliner to join the team.
As the first point of contact for patients, you will create a welcoming atmosphere, manage bookings, handle queries, and provide essential administrative support.
Strong communication, attention to detail, and a passion for customer service are key to ensuring patients enjoy a smooth and efficient experience.
Minimum Requirements
Education: Matric (Grade 12 / National Certificate).
Experience: Prior experience in customer service, reception, or admin (exposure to optometry, healthcare, or retail is beneficial).
Language: Fluent in English.
Availability: Flexible schedule, including weekends when required.
Advantageous Knowledge: Optical products and medical aid processes.
Other: Proactive, willing to learn, computer literate (Word & Excel), sales skills are a plus.
Key Skills & Competencies
Excellent communication and interpersonal skills.
Organised, detail-oriented, and able to multitask effectively.
Comfortable using computer systems and appointment scheduling tools.
Customer service-driven, friendly, and professional.
Ability to work under pressure in a fast-paced environment.
Team player with a strong work ethic.
Responsibilities
Patient Reception & Service
Welcome patients warmly and assist with check-ins.
Handle queries regarding services, products, and procedures.
Appointments Management
Book, confirm, and reschedule patient appointments.
Ensure the daily schedule runs smoothly.
Administration
Update and maintain patient records with confidentiality.
Support medical aid claim processing and insurance checks.
Perform general office duties such as filing and data entry.
Optical Support
Help patients choose eyewear and explain frame and lens options.
Maintain stock and product displays.
Billing & Payments
Process cash, card, and medical aid payments.
Address billing questions and assist with claims.
Team & Practice Support
Work closely with optometrists and team members to ensure excellent service.
Keep the reception and waiting area clean and organised.
Assist with promotions, reminders, and general office support.
Why This Role Matters
The Frontliner ensures patients enjoy a seamless journey—from the moment they arrive until their appointment is complete—helping build a professional, welcoming, and customer-friendly environment.