Installation Support Agent – Scheduling.
📍 Location: Randburg (Head Office, Johannesburg).
📅 Closing Date: 19 September 2025.
💼 Contract Type: Permanent.
💰 Salary: Market Related.
🏢 Industry: IT & Internet | Customer Service.
About the Role
Tracker is looking for dedicated Installation Support Agents to join the Scheduling division.
This role involves maintaining high customer service standards, resolving queries, and operating effectively in a fast-paced environment.
We need proactive and detail-oriented individuals who thrive in a team setting.
Key Responsibilities
Promote Tracker services to new and existing clients.
Build and maintain strong relationships with partners.
Handle contract administration, reporting, and feedback.
Ensure customer service standards are consistently met.
Provide support across regions, departments, and teams.
Capture data accurately and follow up on leads/queries.
Schedule and reschedule Tracker unit installations.
Liaise with technicians and manage appointment quality.
Monitor technician utilization and allocate work to fitment centres when needed.
Manage scheduling relationships and prevent potential cancellations.
Take full ownership of client queries and resolve them within SLA timeframes.
Meet or exceed performance targets.
Minimum Requirements
Matric (Grade 12) with at least 1 year of contact centre experience.
Strong computer literacy and accurate typing/data capturing skills.
Excellent communication and telephone etiquette.
Analytical skills and ability to work well under pressure.
Good time management with strong self-discipline.
Confidence in handling recorded calls.
Ability to work independently.
What We Offer
Medical Aid
Provident Fund
⚠️ Note: If you do not hear from us within 4 weeks, please consider your application unsuccessful.
📞 Call Centre: 0860 60 50 40 | Emergency: 0800 13 23 23 | International: +27 11 380 0300