TEMS Administrator / Customer Service Administrator
📍 Location: Alrode, Alberton, South Africa.
⏰ Job Type: Full-time.
📅 Closing Date: 29 September 2025.
💼 Company: CHEP (part of Brambles).
About CHEP
CHEP is a global leader in supply chain solutions, helping move goods worldwide with over 347 million pallets, crates, and containers in circulation.
Operating in 60 countries with around 13,000 employees, CHEP’s sustainable “share-and-reuse” model is trusted by the world’s largest brands. Joining CHEP means being part of an international team focused on efficiency, safety, and sustainability.
Role Purpose
As a TEMS Administrator, you will manage, reconcile, and control CHEP and customer-owned equipment on-site.
This role ensures accurate account management, strong customer relationships, and efficient operations, leading to reduced costs and improved controls for clients.
Key Responsibilities
Manage customer accounts, process reconciliations, and resolve queries.
Handle pallet collections, equipment balances, and suspended movements.
Conduct site visits, audits, and stock counts (daily, weekly, monthly, quarterly).
Provide operational feedback and recommend corrective actions.
Support customers with system queries and the helpdesk function.
Process transfer hire notes and manage equipment orders.
Ensure quality checks on equipment and report damages.
Collaborate with customer supply chain partners to resolve issues.
Prepare regular internal and customer-facing reports.
Escalate issues and log service requests via Salesforce.
Participate in team projects and serve as a backup for colleagues.
Requirements
Education: Matric with Maths/Accounting (essential). Business-related diploma/degree preferred.
Experience:
3–5 years in accounts and reconciliations.
3 years in customer service.
1–2 years in CHEP customer support (advantageous).
Skills:
Strong analytical and communication skills.
Knowledge of MyCHEP (essential).
Proficiency in MS Word & Excel.
Good organizational and time management abilities.
Experience with inventory control and warehouse/accounting systems (advantageous).
Other: Manual driver’s license required.
Ideal Candidate
This position is best suited for team players who are systematic, accurate, service-oriented, and patient, with a strong commitment to delivering customer satisfaction.
What CHEP Offers
Work in a diverse, international team.
Opportunities for career growth in a global company.
A collaborative culture focused on sustainability and innovation.
Equal Opportunity Employer
CHEP is committed to diversity and inclusion. All applicants will be considered regardless of race, gender, religion, disability, or other protected status.
⚠️ Please note: CHEP and Brambles never request money or conduct interviews via online chat. If unsure about the legitimacy of a job offer, contact recruitment@brambles.com.