Motus Aftermarket Parts is inviting applications for the position of Customer Service Representative at its Meadowview Head Office in Johannesburg, Gauteng. The opportunity is suited to an experienced customer service professional with strong administrative skills and a commitment to delivering excellent customer support.
The position is offered on a permanent employment basis and focuses on supporting customers, franchisees and internal stakeholders within Midas and the Midas Corporate Image Division (MCID). The successful candidate will assist with customer queries, administrative processes, stock control and franchise-related services.
Applicants should have a Matric certificate and between two and three years of customer service experience. Experience or an understanding of how a franchise environment operates is also required.
The ideal candidate will be organised, computer-literate and comfortable handling multiple responsibilities. Strong communication, attention to detail, problem-solving and follow-up skills will be important for managing customer complaints and coordinating administrative tasks.
The job was posted on 9 October 2026, and the closing date is 16 October 2026. The salary has not been disclosed in the advertisement.
Qualified candidates are encouraged to submit their applications before the closing date.
What is the Customer Service Representative opportunity?
The Customer Service Representative position is a permanent role within Motus Aftermarket Parts, based at the Meadowview Head Office. The employee will support the Midas business and its Corporate Image Division by helping customers and franchisees receive efficient service while ensuring that administrative processes run smoothly.
The role combines customer care, marketing administration and franchise support. The successful candidate will handle enquiries through various communication channels, assist with signage and marketing materials, coordinate orders and deliveries, and maintain accurate records of transactions and customer interactions.
The overall objective is to improve the customer experience while supporting the operational needs of franchisees and internal departments. By responding to complaints, tracking outstanding queries and coordinating services, the employee will help maintain professional relationships with customers, suppliers and business partners.
Why could this opportunity be valuable?
This position offers an opportunity to strengthen practical skills in customer relationship management, business administration, stock control and supplier coordination. Employees will also gain experience working with online customer-service platforms and managing complaints across digital channels.
The role may provide a useful foundation for future career opportunities in customer experience, marketing administration, franchise operations, sales support and office administration. Experience with quotations, purchase orders, invoicing and stock records can also be valuable for candidates interested in procurement or operations-related careers.
Customer service experience is useful across several industries, including retail, automotive, logistics, telecommunications, banking and professional services. Employers value candidates who can communicate professionally, resolve problems, manage competing priorities and maintain accurate administrative records.
Because this position involves both customer-facing duties and administrative responsibilities, it may be particularly beneficial for someone looking to build a broader business support skill set.
Quick Overview
Item Details Opportunity Customer Service Representative Company Motus Corporation – Motus Aftermarket Parts Location Meadowview Head Office, Johannesburg, Gauteng Closing Date 16 October 2026 Salary/Stipend Not disclosed Employment Type Permanent Industry Marketing and Advertising Target Group Candidates with 2–3 years of customer service experience Application Method Submit CV through the employer’s application platform
What will successful candidates do?
The successful candidate will manage customer enquiries and complaints while providing administrative support to Midas and MCID. This will involve communicating with consumers, franchisees, suppliers and other stakeholders to ensure that requests are handled professionally and followed through to completion.
Another important part of the position involves coordinating signage and marketing materials. The employee will assist with quotations, purchasing, stock records, dispatching items and reconciling supplier invoices. These responsibilities require accuracy, organisation and the ability to keep track of several activities at once.
The employee will also monitor digital customer-service channels, including the Midas website and social media platforms. Queries that cannot be resolved directly must be followed up with the appropriate departments or stakeholders.
Main responsibilities include:
- Provide administrative support for MCID and franchise services.
- Coordinate signage-related activities and monitor the delivery of services to franchisees.
- Prepare quotations and cost estimates for franchisees and Key Account Managers.
- Obtain supplier quotations and arrange approved signage purchases.
- Create purchase orders using Chase software after cost estimates have been approved and signed.
- Maintain accurate signage stock records and monitor marketing materials such as banners and gazebos.
- Arrange the packing and dispatch of signage and other materials to customers and franchisees.
- Process charge-outs, invoices and purchase orders.
- Reconcile supplier invoices and submit invoices for approval and payment.
- Follow up with courier companies to confirm deliveries.
- Coordinate the ordering and distribution of cross-border flags and monitor monthly national flag service reports.
- Maintain supplier logo-board records and request supplier contributions where applicable.
- Manage customer-care dashboards, online service platforms and the customer-care telephone line.
- Respond to customer emails, complaints and enquiries professionally and promptly.
- Administer Click & Deliver activities on the Midas website.
- Monitor and respond to customer feedback on Facebook, HelloPeter and Social Places.
- Track customer interactions and ensure that outstanding queries receive appropriate attention.
- Escalate unresolved complaints to relevant departments and stakeholders.
- Maintain accurate customer-service records and work towards resolving enquiries within agreed timeframes.
Who should apply?
This opportunity is suitable for customer service professionals who have experience handling enquiries, resolving complaints and supporting administrative processes. Candidates who have worked in retail, automotive businesses, franchise operations or other customer-focused environments may find their experience relevant.
Applicants should be comfortable using computers and managing information accurately. The position also requires someone who can communicate effectively with customers and suppliers, coordinate orders and deliveries, and remain professional when dealing with difficult queries or tight deadlines.
Candidates with experience in marketing administration, sales support, stock control, invoicing or supplier coordination may have useful transferable skills for this role.
Applicants must also have reliable personal transport and an understanding of the importance of teamwork, accountability and time management.
Requirements
Candidates should meet the following requirements stated in the job advertisement:
- Matric certificate.
- Two to three years of customer service experience.
- Experience in, or an understanding of, a franchise environment or business model.
- Excellent verbal and written communication skills.
- Strong attention to detail.
- Own reliable transport.
- Strong computer literacy.
- Good administrative skills.
- Excellent organisational skills and a structured approach to work.
- Strong time-management skills.
- Reliability and dependability.
- Ability to work effectively as part of a team.
- Ability to work under pressure and meet deadlines.
- Strong customer-service orientation.
- Good problem-solving and follow-up skills.
- Ability to prioritise and manage multiple tasks simultaneously.
- Initiative and accountability.
- Ability to work independently while contributing to a team.
- Professional communication and customer-handling skills.
- Resilience and the ability to remain calm and professional under pressure.
Salary or Stipend
The job advertisement does not disclose the salary or remuneration package.
No additional employee benefits were listed in the advert.
Applicants who progress through the recruitment process may seek clarification about the remuneration package directly from the employer.
Important Working Conditions
The position is based at Motus Aftermarket Parts’ Meadowview Head Office in Johannesburg, Gauteng, and is offered on a permanent basis.
The advertisement requires candidates to have their own reliable transport. The role involves responding to customer queries, coordinating orders and deliveries, managing administrative records and working with multiple departments and external suppliers.
Candidates should be prepared to manage competing priorities, meet deadlines and maintain professional communication when handling customer complaints.
No additional working conditions were specified in the advertisement.
Insider Tip
Insider Tip: Tailor your CV to demonstrate how your previous experience matches the customer service and administrative duties of this position. Highlight examples of resolving customer complaints, responding to emails, maintaining records, preparing quotations, processing invoices or coordinating deliveries. If you have worked with franchisees, suppliers or online customer-service platforms, make that experience easy to identify. Include your Matric qualification, clearly state your two to three years of customer service experience, and mention your reliable transport. Prepare for interview questions about managing difficult customers, prioritising urgent tasks and following up on unresolved issues.
How to Apply
Interested candidates should submit their CV through the employer’s application platform for the Motus Aftermarket Parts Customer Service Representative vacancy.
The closing date is 16 October 2026. Applicants should submit their applications before the deadline to avoid missing the opportunity.
Before submitting your application, ensure that your CV contains accurate contact details, your educational qualifications and a clear summary of your relevant work experience. Highlight your customer service, administrative and computer skills, along with any experience in a franchise or automotive environment.
The advertisement does not specify additional supporting documents, so applicants should follow the instructions provided on the official application platform.
Final Thoughts
The Motus Aftermarket Parts Customer Service Representative vacancy is worth considering for candidates with Matric, two to three years of customer service experience and the administrative skills needed to support customers and franchisees.
The permanent position offers exposure to customer relationship management, marketing administration, stock control, supplier coordination and digital customer-care platforms. These skills can support future career development in several business and service-related fields.
The closing date is 16 October 2026, so eligible applicants should prepare their CVs and submit their applications in good time.
Applicants who meet the requirements should submit their application before the closing date.