Product Specialist – Mine Control (AMEE) | Micromine.
📍 Location: Johannesburg, South Africa.
💼 Job Type: Full-time.
🕒 Published: 14 October 2025.
About Micromine
Established in 1986, Micromine is a global leader in mining technology, providing innovative software solutions that help mining companies optimize exploration, planning, and production. Our technology drives digital transformation and efficiency across the entire mining lifecycle.
Why Join Us
At Micromine, you’ll be part of an international team shaping the future of mining technology. We offer:
Competitive salary package.
21 days of paid annual leave.
Hybrid work model for better work-life balance.
Health insurance and pension contributions.
A fast-growing multinational environment with opportunities for advancement.
A collaborative and supportive culture where your skills make real impact.
Exposure to cutting-edge mining software and global client projects.
A team-first environment that values innovation and results.
About the Role
As a Software Product Specialist, you’ll be based at our Johannesburg office and serve as a key support contact for clients using Micromine Pitram, our fleet management and mine production system.
You’ll play a vital role in implementing, training, and supporting customers while strengthening long-term relationships.
Reporting to: Operations Manager
Your Responsibilities
Assist with Micromine Pitram implementations across the AMEE Region and internationally when needed.
Provide technical support via phone, email, and in-person visits.
Conduct training sessions for clients and internal teams (onsite and virtual).
Identify and log enhancement requests, bugs, and development issues.
Participate in BETA testing to verify software functionality.
Support the Sales team during technical demos, trade shows, and events.
About You
You have proven experience in software support, technical training, or help desk roles, with strong problem-solving and communication skills.
Key Qualifications & Skills:
Tertiary qualification in Information Technology, Mechatronics, Mining Engineering, Geology, or a related field.
Knowledge of networking and database technologies (e.g., SQL, Oracle).
Experience in training clients on software use.
Excellent customer relationship management skills.
Willingness to travel locally and internationally (approx. 25–30% per year).
Prior mining industry experience is advantageous but not essential.
Next Steps
If you’re passionate about technology and eager to make a difference in the mining industry, we’d love to hear from you.
👉 Apply now or visit www.micromine.com to learn more about our work.