Recovery Officer
Location: Midrand, Gauteng, South Africa
Closing Date: 4 July 2025
Reference: MOB250617-2
Minimum Qualification: Grade 12 / National Certificate (NQF Level 4)
Category: Customer Service
Overview:
The Recovery Officer is responsible for the firm yet respectful collection of monthly instalments and overdue accounts. The role aims to ensure timely payments, accurate allocation of funds, and the achievement of performance targets such as roll rate control and provision goals.
Minimum Requirements:
Grade 12 or equivalent NQF Level 4 qualification
Experience in a call centre or customer service setting is an advantage
Familiarity with call centre systems and telephony is a plus
Up to 1 year’s experience in collections or debt recovery is preferred
Core Competencies:
Strong verbal and written communication
Active listening and problem-solving
Persuasive and adaptable nature
Resilient with effective negotiation skills
Able to work under pressure
High energy and customer-focused
Excellent attention to detail
Good judgment and ability to work independently
Strong team player
Key Responsibilities:
Proactively collect instalments and overdue payments in a respectful manner
Explain payment terms and stress the importance of paying on the agreed date, including potential consequences such as interest or legal action
Handle incoming customer queries by phone or email
Resolve complaints and provide clear, helpful product and service information
Keep customer records up to date
Prioritize urgent issues and escalate where necessary
Schedule and follow up on customer interactions
Accurately document all communication in line with company procedures
Address customer objections and provide answers to their questions
Note:
All interactions and data management must adhere to the company’s internal procedures.
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