Sales and Client Care Administrator.
Switch Telecom
Role Overview
This role offers an exciting opportunity to support both prospective and existing Switch Telecom clients through efficient administration and excellent customer service. The Sales and Client Care Administrator is responsible for delivering end-to-end administrative and client support, requiring strong organisational skills, attention to detail, and experience using CRM and ticketing systems. The position suits a proactive individual who can manage multiple tasks while maintaining high service standards.
Key Responsibilities
Build and maintain strong relationships with existing customers while developing trust with potential clients.
Handle client support requests across all Switch Telecom products and services via ticketing systems and telephone communication.
Provide support to clients and resellers, ensuring queries are addressed efficiently.
Receive, allocate, and follow up on work requests with internal teams, vendors, and service providers.
Resolve account-related queries and ensure accurate follow-ups.
Coordinate and support meetings, including conference room bookings when required.
Manage and schedule client orders, amendments, upgrades, and service cutovers.
Act as a liaison between clients, resellers, wholesalers, and internal departments.
Collaborate with team members to resolve issues and respond to unique or urgent situations.
Ensure service delivery commitments are met and customer satisfaction is maintained.
Review invoices, receipts, work orders, and tickets for accuracy.
Maintain accurate records, update client data, and capture application information on internal systems.
Compile customer quotations by assessing client needs and matching suitable solutions.
Manage hardware inventory and stock control.
Coordinate vendor services, including porting and managed ports.
Provide administrative and sales support to both internal and external agents.
Assist with first-line technical support when required.
Identify opportunities to improve ticketing workflows, processes, and service efficiency.
Support client retention initiatives through consistent communication and service excellence.
Qualifications & Skills
Proven experience working with CRM and ticketing systems.
Strong attention to detail, particularly in financial and administrative records.
Excellent organisational and time management abilities.
Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook).
Strong communication and interpersonal skills.
Ability to work independently as well as collaboratively within a team.
High levels of integrity, confidentiality, and professionalism.
Strong analytical and problem-solving skills.
Ability to multitask effectively and meet deadlines.
Proactive, self-driven, and solutions-oriented mindset.
Experience within the ISP or telecommunications industry is advantageous.