Location: South Africa
Description:
We are seeking a detail-oriented and proactive Service Controller to coordinate technician schedules, support the service help desk, and manage workshop administration. This role is essential to ensuring efficient service delivery and customer satisfaction.
Key Responsibilities
● Open and manage Work in Progress (WIP) based on repairs and services
● Dispatch and allocate technicians to breakdowns and retail work
● Provide customer feedback and handle
service queries
● Capture job cards and follow up on outstanding documentation
● Reserve parts for accepted quotes and jobs
Plan and invoice load tests and services
Maintain and update WIP and service reports
Requirements
● Matric (National Senior Certificate)
● Minimum 4 years’ relevant experience in a service coordination role
Strong computer skills (MS Word, Excel,
PowerPoint)
● Experience with Autoline is essential
● Ability to work accurately under pressure
● Strong interpersonal skills to liaise with technicians, foremen, and customers
Closing Date: Not Specified